Restaurant Duty Manager

FOH Job Requirement:

• More than 3 years of full time work experience in Chinese restaurants, with preference given to experience in hot pot restaurants.
• More than 1 year of management experience in Chinese restaurants or well-known chain food and beverage brands.
• Familiar with local food and beverage laws and regulations.
• Proficient in Chinese and English speaking and writing.
• Proficient in EXCEL, WORD, PPT, PDF, EMAIL, or other office software.
• Outgoing personality with strong communication skills and understanding. Willing to take responsibility at work and able to handle customer complaints with quick adaptability, meticulous thinking and good judgement.
• Identify with the company’s corporate cultures and values, enjoy sharing and communicating with colleagues at all levels, aim to create a harmonious working atmosphere, and actively propose solutions or improvement suggestions for the team.
• Capable of building a new team, training new employees and nurturing shift managers.
• Able to strictly follow the company’s management system for the FOH, and make a fair evaluations and personal improvement plans.
• Understand the importance of branding and prioritize brand building in decision making.

• Responsible for daily operation of the restaurant.
• Provide training to employees and new hires, conduct assessment to ensure and sustain service quality.
• Ensure that all employees comply with the company’s dress code requirements.
• Organise employee’s meetings and activities.
• Establish and maintain relationship with customers.
• Ensure that the display and food quality of all products meet the company’s standards.
• Conduct Four-Color Cards assessments to maintain high quality restaurant operations.
• Manage examples of excellent performance and amazing cases.
• Maintain food safety, property safety, personal safety, and hygiene safety throughout the restaurant.
• Lead FOH staff and ensure they receive necessary assistance during their shifts.
• Keep learning and periodically enhance management and job skills through internal training and job rotations.
• Recruit new employees and handle resignations and terminations.
• Responsible for restaurant emergency respond.