Floor Manager

Your Role:

The front of house management team is looking for an experienced and dynamic Floor Manager to lead the team and deliver uncompromising hospitality, providing our guests with the finest food and beverages, accompanied by courteous and efficient service to guests throughout their dining experience.

Service is always at the forefront; it is essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.

• Highly competitive salary
• 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
• 28 day’s holiday allowance
• Complimentary breakfast and dinner during shifts
• Employee discounts website
• Cycle to work scheme
• 'Refer-a-friend’ cash incentive scheme
• Employee of the month rewards
• Internal Training and career development
• Pension Scheme – including employer contributions
• Yearly Staff award ceremony and party

• Lead the floor team during service to ensure seamless, efficient operations and exceptional guest experiences
• Act as a role model in delivering warm, attentive, and polished hospitality at all times
• Oversee daily service briefings, team allocations, and shift handovers
• Manage guest flow and table allocations to maximize both guest satisfaction and revenue
• Train, coach, and develop team members, fostering a high-performance culture and maintaining brand standards
• Resolve guest complaints swiftly and effectively, turning any negative into a positive
• Work closely with the kitchen and bar teams to ensure excellent communication and timing
• Ensure compliance with health, safety, and hygiene standards at all times
• Report on shift performance, including key insights on service, team, and guest feedback
• Collaborate with senior management on continuous improvement and innovation

• Experience of at least 2 years working in a Managerial role at a fine dining fast‑paced environment
• Experience supervising daily shift operations from various departments
• Experience supervising large teams
• Excellent English language communication skills are required
• Flexible availability, working any 5 days a week between Monday – Sunday
• Be deeply respectful of diversity and individuality
• Take full ownership in your role, fostering entrepreneurial spirit and celebrate initiative-taking
• Provide opportunities to grow alongside our ever‑evolving company
• Ability to maintain and set processes and standards

SUSHI SAMBA celebrates the culture and cuisine of Japan, Brazil and Peru. The menus are a mix of new and signature dishes with an emphasis on bold flavours, the finest ingredients and artful presentations. SUSHI SAMBA is operated by Sushi Samba Group, which oversees locations in Las Vegas, London, Edinburgh, Abu Dhabi, Dubai, Riyadh, Doha, Bahrain & Singapore.