Design Researcher; FTC

Design Researcher (12-Month FTC) – Lloyds Banking Group

Location: London

Salary: £70,929 – £78,810

Hours: Full-Time

Duration: 12-Month Fixed-Term Contract

Working Pattern: Hybrid – at least two days per week in the office (40% of time).

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Design and Research
• Industry: Banking

Here at Lloyds Banking Group, we value Design Research. We are a large, experienced team of 70+ researchers who shape product and service development. Everyone brings different strengths and passions—maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

You’ll also always be supported by our wider Design Research and Analytics community.

Working in a multi‑disciplinary design, product, and engineering team, you’ll develop and lead the research for a key area of our business. This particular role sits within the Payments area of the bank, focusing on creating great experiences for our customers and helping move their money.

You’ll be responsible for managing the research plan and roadmap for your service or product area, delivering research to solve customer problems, unlock new opportunities, and guide what is created. You’ll work on varied research across the product development lifecycle, from generative to evaluative research.

• Manage the research plan and roadmap for your service or product area.
• Deliver research that solves customer problems, unlocks new opportunities, and guides creation.
• Conduct research across the product development lifecycle, from generative to evaluative research.

• Experience working closely with design and product teams to identify and prioritise the right research questions.
• Collaborative approach to research—involving the rest of the team throughout the research process, including in note‑taking and sense making.
• Ability to work on more than one project in tandem.
• Ability to create research roadmaps and plans to keep the team on track, helping set both short‑term objectives and strategic direction.
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews.
• Experience running quantitative studies (e.g., surveys) and analysing the results.
• Skilled in synthesising insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.
• Strong communication skills with the ability to influence wider business stakeholders with clarity and conciseness.
• Experience combining qualitative and quantitative methods.
• Ethnographic experience (e.g., contextual enquiry or diary studies).
• Ability to triangulate research and data from different sources to tell compelling customer stories.
• Willingness to share your expertise and learn from others.

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under‑represented groups.

We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• Generous pension contribution of up to 15%
• Annual performance‑related bonus scheme
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• Range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!