Voids and Lettings

Location: Greater London

Large Housing Association seeks a Voids and Lettings Coordinator to elevate the standards in voids, allocations, and lettings processes across the entirety of their portfolio.

Responsibilities:

Oversee the voids, allocations, and lettings processes, ensuring strict adherence to legislative, regulatory, and contractual requirements.

Respond promptly to lettings, allocations, and rehousing enquiries from customers, stakeholders, and colleagues, providing clear and transparent information.

Collaborate with housing officers to arrange viewings, manage shortlists, and facilitate the overall letting process in a timely and compliant manner.

Managing all lettings and transfers, by working collaboratively with customers and colleagues.

Managing the allocations of homes in cases of priority/management transfers - ensuring cases are managed sensitively, in line with policy, and in collaboration with relevant internal and external stakeholders.

Support the teams to complete tenancy changes (for example successions, assignments, discretionary tenancies, and mutual exchanges) ensuring best use of the homes.

To respond to lettings, allocations and rehousing enquiries from customers, stakeholders, and colleagues, including MP/Councillor enquiries and questions or feedback about services.

Minimise re-let times of available homes and work with others (e.g. renew) to review lets against urgent needs e.g. decants.

Co-ordinate the completion of all required property processes and documents to allow efficient letting of the property, to include Gas Certificates, Electrical Performance Certificates, EPCs, post inspections, keys, offer letters, etc.

Experience and skills:

Experience across a range of housing functions such as lettings and allocations, housing options.

Solid understanding of housing law and processes related to the allocation of social housing.

Customer-focused approach, conducting functions in a sensitive, compliant, responsible, and transparent manner.

Detail focused, with the ability to ensure strict compliance with general and scheme specific nomination agreements.

Proven experience in delivering excellent customer service with strong interpersonal skills, adhering to best practices and achieving best value.

Good working knowledge of appropriate housing, tenancy, property legislation, and industry best practices.

£20.84 ph PAYE - £27.56 ph Umbrella