Residential Lettings Negotiator Marylebone

Position: Residential Lettings Negotiator (12-month fixed-term contract) - Marylebone
Job Title:

Residential Lettings Negotiator (12-month fixed-term contract)
Department:
Residential Lettings

Reports to:

Head of Residential Lettings

Location:

Marylebone, London

About the Company:

The Howard de Walden Estate (HdWE) owns one of London’s largest and most prestigious estateswhich it manages on behalf of the Howard de Walden family. The Estate owns, manages, and leasesapproximately 850 properties within 95 acres of Marylebone and is highly diversified spanning fivesectors: healthcare, offices, residential, retail and education.

About the role:

The Residential Lettings department is responsible for marketing and letting our residential portfoliowith the central aim of providing an excellent service to customers from the point of enquiry to move inand increasing income. The department prepares units for marketing, responds to enquiries, generatesviewings, and negotiates offers (internally and with our agents). The department aims to minimise voidperiods between tenancies and once an offer is agreed, deliver a seamless tenancy progressionprocess.

The purpose of the Lettings Negotiator is to increase the number of opportunities and in-housetransactions, and process offers from our panel of external agents. Our aim is to minimise costs byreducing the amount of commission paid to external agents, and at all times, to promote the Howard de Walden Estate to new and current customers. The Lettings Negotiator will follow up new enquiries from prospective new tenants and also current customers, who wish to move within the Estate.

The Lettings Negotiator’s role also aims to proactively reduce the void times between tenancies, achieve the best possible rent and beneficial terms, and find the most suitable applicant with the best credential

What you will do:

• Arrange marketing material (floor plans, photos, virtual tours, etc.) for properties once they arehanded back from the Residential Management and Projects departments. Liaise with other internal teams across the company to ensure properties are marketed as soon as possible.
• Ensure CRM systems are up to date - maintain property and customer records.
• Prepare the website listings for properties once vacant, ensuring all legal documentation is available(e.g. EPCs).
• Handle all enquiries in an efficient and professional manner.
• Manage and maintain a database of registered applicants comprising of both current and prospective customers.
• Match available properties with suitable applicants to create opportunities for a new let.
• Generate interest in properties that are coming soon (i.e. properties vacating soon orrefurbishments completing soon).
• Arrange and complete viewings with registered applicants.
• Negotiate terms of an offer with interested applicants to secure a new let.
• Prepare and manage initial offer documents for all agreed new lets.
• Prepare all necessary documentation to comply with internal compliance policies and legislation(e.g. AML, Right to Rent, Canopy (reference checks) etc.
• Promote the Estate and the services that we offer (i.e. G-Network, Marylebone Village Card, in-house residential management team, commercial lettings including Elm Tree etc.) and in general,actively represent the Estate in a positive manner.
• Keep the Head of Residential Lettings updated on all progress and any problems.
• Maintain and update the website to ensure the correct status is displayed for properties and removeproperties from the market when a new let has been agreed and finalised.
• Collaborate with other departments in the business to ensure a seamless customer experience is achieved
• Attend and contribute to Agents Meetings.
• If requested, attend, and contribute to working groups (e.g. Digital Strategy, Sustainability,Customer Experience)

What you will need:

• Experience, knowledge in the PCL (Prime Central London) lettings market.
• An awareness and knowledge of key legislation affecting residential lettings including the Renters Rights Act (an ARLA qualification is desirable).
• Self-motivation and the ability to use initiative to drive income by increasing deal numbers and rentachieved.
• Strong sales skills, a passion for negotiation and working to and achieving targets.
• Strong customer service…