Commercial Portfolio Manager - Marylebone

About the Company:

The Howard de Walden Estate (HdWE) owns one of London’s largest and most prestigious estateswhich it manages on behalf of the Howard de Walden family. The Estate owns, manages, and leasesapproximately 850 properties within 95 acres of Marylebone and is highly diversified spanning fivesectors: healthcare, offices, residential, retail and education.

About the role:

The Estate is divided into four strategic portfolios with one Portfolio Manager responsible for commercial property management for each portfolio. This is an exciting opportunity for an experienced Portfolio Manager with a proven track record and demonstrable experience of all aspects of property management and often complicated mixed-use commercial assets to manage their own portfolio of tenancies and properties.

HdWE’s predominant ‘in-house’ model requires effective interaction with all departments including Asset Management, Facilities Management, Residential, Projects & Planning, Legal,Finance and Investment.

What you will do:

• All aspects of property & tenancy management including chairing tenants’ meetings and direct liaison.
• Deal with all formal tenants’ legal and works applications: interpret legal documents;respond to leasehold property enquires; obtain appropriate references; analysefinancial accounts to assess covenant strength; liaise with solicitors; and manage to completion.
• Assist in the sale or acquisition of properties.
• Contribute to execute HdWE’s strategic plan at property, portfolio or sector levels.
• Manage and assist credit control for all arrears by liaising with tenants and solicitors toensure prompt recovery.
• Property inspections to identify repairs, maintenance & improvements. Instructcontractors or colleagues on technical matters but ultimately take responsibility.
• Work in collaboration with the FM team to deliver on wider portfolio strategic objectivesaround matters such as fire door compliance and the preparation of the 10 year PPMreports, both of which are being spearheaded by external third parties with considerable reliance on integration with our own systems and processes.
• Check and approve invoices aligned with budgeted service charge expenditure, with appropriate understanding and experience with expenditure coding.
• Instruct legal and finance teams to document transactions and update data records.
• Handle and resolve complaints.
• Agree planned maintenance works for directly managed properties.
• Deal with all aspects of service charges pursuant to RICS Practice Standards for Service Charges in commercial property. Devise and set service charge budgets,calculate percentage contributions and caps and ensure correct recovery of costsincluding PPM works.
• Licensing and consent letters for medical practitioners.
• Assist in business rates appeals and applications in coordination with our service provider who specialises in this field

What you will need:

• RICS qualified General Practice Surveyor with minimum two years’ post qualification experience.
• Good understanding of the RICS Professional Statement for Commercial Service Charge.
• Ability to negotiate lease terms, and undertake rental, leasehold and freeholdvaluations.
• Ideally, but not essential, rent reviews and lease renewals experience to include:analysing leases; providing market evidence and understanding property measurements and valuations; serving notices; and, negotiating terms with tenants and surveyors.
• Background knowledge of building construction and diagnosis of a range of propertydefects.
• Excellent understanding of ESG credentials.
• A commercial approach with strong communication (written and verbal) and negotiation skills.

What we offer you:

• 25 days holiday per year, plus statutory holidays and 3 discretionary days to cover the Christmas office closure.
• Private medical insurance with Bupa.
• Defined contribution pension scheme with 12.5% employer contributions.
• Discretionary bonus.
• Life assurance at 7x salary.
• Group Income Protection Scheme.
• Interest free season ticket loan.
• Employee Assistance Programme (EAP) and wellbeing app “ ”.
• Cycle to work scheme.
• Onsite gym with 7 weekly classes and 2 Wattbikes.
• Regular staff socials and an annual company away day.
• Free fruit and breakfast cereals.
• Hybrid working arrangements – 155 days in the office per year with minimum of 2 days (notfixed) per week in the office.
• Enhanced maternity, paternity and shared parental leave policies (12-month qualifying period).
• Volunteering opportunities aligned with the HdWE Community Investment Programme