Landlord Engagement Officer

Overview

Background – About Alt HAN Co

The Alternative HAN Company (Alt HAN Co) is a not-for-profit company jointly owned by a co-operative of UK retail Energy suppliers. It operates through a forum of supplier representatives and a Board. Costs are recovered from energy consumers, via charges levied on all licensed energy suppliers.

We were established in 2016 for the sole purpose of finding an industry-wide solution for smart metering in hard-to-reach houses and apartment blocks. Specifically, where the broadcast signal from a smart meter communication hub is not strong enough to reach the gas meter or smart devices in the home this problem affects around 5% of premises – and if not addressed could leave behind more than a million customers in the transition to a smarter, low-carbon energy sector.

We’re looking for a proactive, results-driven individual to join our team and lead the charge in securing consents from building owners and landlords for our Crowded Meter Room Service. You will be responsible for building relationships with key property stakeholders, overcoming objections, and ensuring Energy Suppliers can deliver AltHAN’s solution to buildings across the country. The ideal candidate will be a self-starter with excellent communication skills, a knack for building rapport over the phone, and the ability to manage multiple conversations and stakeholders effectively.

Landlord & Property Manager Engagement:
Proactively identify and contact landlords, property managers, and decision-makers within property portfolios across the UK.

Consent Acquisition:
Work closely with building owners to obtain their consent for meter room upgrades, ensuring a smooth and easy process.

Database Management:
Maintain a detailed record of contacts, interactions, and consents using our CRM system.

Relationship Building:
Develop strong relationships with property managers, landlords, and key decision-makers.

Target Achievement:
Meet and exceed consent acquisition targets through proactive outreach and follow-up.

Reporting:
Provide regular updates on progress, targets, and key metrics.

Collaboration:
Work closely with the AltHAN Project and Customer Engagement teams to ensure seamless execution once consent is obtained.

You will have the following knowledge, skills, and experience:

• Ability to take the initiative and actively reach out to potential clients, landlords, and property managers.
• Self-starter who doesn’t require micromanagement.
• Strong verbal communication for engaging stakeholders over the phone.
• Clear, confident, and persuasive in delivering information and overcoming objections.

• Ability to establish rapport with landlords and property managers quickly.
• Strong interpersonal skills to build long-lasting relationships.

• Highly motivated by achieving targets and KPIs.
• Driven to hit monthly and contract-wide consent acquisition goals.

• Ability to juggle multiple leads, follow-ups, and projects while maintaining accurate records.
• Experience with CRM systems or the ability to learn quickly.

• Comfortable with rejection and can continue working toward goals despite challenges.
• Focused on achieving results even when the process is slow.

• Comfortable with basic software like MS Office (Word, Excel) and CRM systems.
• Quick to adapt to new technology and platforms.

• Prior knowledge or experience in the property or energy industry is a plus, especially in dealing with landlords and property managers.

• Ability to negotiate terms and handle objections in a constructive manner to secure consent.

• Familiarity with the benefits and processes surrounding smart meters is desirable but not essential, as long as they are willing to learn.

• Experience in a sales environment or client-facing role, especially in reaching and exceeding targets.

• Ability to handle customer inquiries and issues with professionalism and a solution-oriented mindset.