EA - UHNW Property Portfolio

Overview

We are seeking an experienced Executive Assistant to support the Property Director and the wider Executive Office in managing a large, privately owned international residential property portfolio. This role sits at the intersection of high-level executive support and property management, providing seamless oversight of family residences, ensuring the smooth operation of the household, and delivering exceptional standards across all properties.

• Provide day-to-day support to the Property Director in managing the family’s residential properties to the highest standards.
• Ensure properties are prepared for family, guests, and visitors, often at short notice.
• Coordinate with household staff, the wider Executive Office team, and external contractors to deliver a seamless and polished experience.

• Conduct regular property inspections to identify any maintenance or operational needs.
• Oversee planned maintenance across the portfolio, keeping accurate records and ensuring communication with all relevant parties.
• Manage reactive maintenance issues: log requests, liaise with contractors, follow up, and ensure all tasks are completed to standard.
• Research, vet, and manage suppliers and contractors, including utilities, to ensure work is delivered on time, within budget, and to the highest standards.
• Maintain close communication with property and household staff to ensure all tasks are addressed promptly.
• Ensure block management companies meet all legislative and regulatory obligations, including fire safety and Building Safety Act compliance.
• Maintain accurate fire safety and building compliance records.
• Act as the family’s representative with tenants, agents, and local stakeholders, ensuring strong relationships and clear communication.
• Manage ASTs (Assured Shorthold Tenancies), liaising with agents for tenant negotiations, renewals, and tenancy matters.

• Ensure all properties comply with current health and safety regulations, insurance requirements, and landlord obligations.
• Maintain comprehensive and up-to-date compliance records.

• Assist the Property Director in collating regular reports for the family.
• Support ongoing process improvements, helping to refine procedures and ensure operational efficiency.
• Maintain and manage own work in progress, reviewing updates regularly with the Property Director.

• Minimum 5 years’ experience in property management, ideally within a family office or HNWI environment.
• Demonstrated knowledge of property operations, compliance, and maintenance management.
• Understanding of household plant and equipment (AC, boilers, electrics, lighting systems) preferred but not essential.
• Experience with high-value rentals and tenant management is advantageous.

• Highly professional, discreet, and credible with the ability to represent the family positively.
• Strong interpersonal skills with the ability to build productive relationships with colleagues, household staff, tenants, suppliers, and advisors.
• Commercially astute, globally aware, financially literate, and data-driven.
• Strong organizational skills, capable of managing multiple priorities and working independently.
• Excellent written and verbal communication skills.
• Strong academic background.
• Flexible, proactive, and able to exercise good judgment and discretion in all aspects of work.