Risk Programme Quality Assurance

Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive.

Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money.
We encourage new ways of working, driving innovation, whilst always living to our RISE values.

Job Title:

Risk Programme Quality Assurance

The Risk Quality Assurance will be responsible for controlling the quality of output and reporting from our Asbestos Management Plan Reviews and Visual Re-Inspections programmes.
They will work closely with the Risk Programme Technical and Support leads to ensure the highest standards of quality Assurance are met.

RESPONSIBILITIES
Role Summary

Report and Alpha tracker Asbestos Register review
Develop, implement and maintain monthly Quality Assurance Reporting
Feedback and support in the improvement of MPR & re-inspection reporting
Asbestos technical operations support where required
Assisting the Technical Lead in delivery of in-house training/development of Risk Specialists.
Driving performance
Supporting the Risk Programme Manager
Programme Support Lead Delegation Cover

Strategic Planning and Review

Proactively drive improvement across the 'Asbestos Management Plan Review' and 'Visual Re-inspection' reporting outputs.
Lead the quality assurance activities across risk programmes.
Work closely with the Risk Programme Technical & Support leads streamlining information and reporting flows and establishing good communication and relationships with stakeholders.
Working with the Risk programme manager and PFS Hazardous environments lead continue to improve and develop processes and associated management frameworks to ensure robust programme and risk controls.
Work with several internal stakeholders where applicable including CBRE Helpdesk, Compliance Admin, Risk and Assurance teams and Operations to ensure efficient and effective delivery of planned activities.
Support in resolution of issues including Access Management.
Support in ensuring records are uploaded to Alpha tracker correctly, at register/ACM level
Stakeholder engagement - Work with any potential stakeholders to ensure only quality updates are added to the Asbestos register. Feedback on sub-standard information.
Quality and Safety Management

During reviews, take time to recognise and report where any H&S processes and activities are suspected to no be adhered too. Work with the Technical lead to ensure corrective training is implemented where possible to improve performance and improve safety and quality standards.
Monitor and identify areas for improvement as a matter of course by challenging processes and ensuring suitable checks are in place because of any changes planned or executed.
Create a culture of exceptional quality and innovation managed throughout the process across all teams involved.
Set an example of exceptional standards in all activities, language and communications.
Working with other R&A leads as well as our on-account QHSE team, identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement

Customer Relations

Represent CBRE and the Risk & Assurance team in a professional and credible manner to customers, both internally and externally to the wider businesses.
Focus on ensuring excellent service levels are always maintained.
Always remain accessible and responsive to customers/stakeholders.
Utilise technology channels to improve engagement and the pace of communications.
Accountabilities

Reports to Risk Programme Manager.
Accountable to Risk and Assurance team, CBRE executive and governance bodies.

Person Specification:

Essential:

A passion for quality and accuracy.
Asbestos quality assurance experience
Proficient in the use of Microsoft Word, Excel, Outlook and PowerPoint.
Reliable and hard working…