Veterinary Receptionist

Overview

Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in London? Here at the Hackney Vet we are currently looking for a dedicated individual to join our incredible team as a Veterinary Receptionist. Our practice is renowned for delivering exceptional care and service to our clients' lovely pets. We pride ourselves on providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.

• Welcoming clients and their pets upon arrival
• Book appointments and arrivals on the RX Works diary
• Help to promote our Healthcare Plan so that pets receive premium discounted preventative treatment
• Booking in follow-up appointments for the pet after the initial consultation
• Assist the Vet and Nurse team with queries
• Managing paperwork and scanning onto pets  digital records
• Liaison with clients regarding queries for appointment booking and medication collection
• Ordering food and medication
• Taking payment immediately after treatment of the pet
• 0% finance application processing for clients wanting to spread the cost of larger operations
• Managing a busy reception desk with efficiency and professionalism, including handling emails and social media pages

This is a full-time position, working 40 hours per week (earlies, mids and lates) with a 1:2 Saturday rota (with time back given on a Wednesday).

Ideally you will have:

• Previous experience working as a Veterinary Receptionist or in a similar customer-facing role within the veterinary industry
• Exceptional communication and interpersonal skills
• Strong organisational abilities and the ability to multitask in a fast-paced environment
• A genuine love for animals and a commitment to delivering outstanding client service
• Proficiency with computer systems and software; experience using RxWorks is a MASSIVE plus

Interested? Get in touch today!

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Claire Baker joined as a Director in 2019 and heads up the Group’s operations and vet team recruitment. DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills and compassionate care for pets and their owners.

The group is committed to providing excellent service, respectful, caring and expert care for animals, and a supportive workplace for their teams.