Cross Team Caseworker; Single Homeless Prevention Service

Cross Team Caseworker (Single Homeless Prevention Service)
Bridges Outcomes Partnerships provided pay range

This range is provided by Bridges Outcomes Partnerships. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilot light, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

About the opportunity

As a cross-team housing caseworker, you will work alongside individuals who are at risk of homelessness, often during times of heightened stress and uncertainty. Rather than focusing solely on immediate needs, your approach will centre around building trust, listening to each person’s story, and helping them take informed, practical steps toward safe and sustainable housing.

You’ll work across our network of charity partners
, bringing vital capacity and support to local teams during times of increased demand or staff shortages. Your flexible, compassionate presence ensures that people continue to receive timely, high-quality support, no matter where they first reach out.

This role is fundamentally about partnership: with the people you support, the services you collaborate with, and the teams you join. You’ll help individuals understand their housing rights and choices, navigate local systems, and build the confidence and skills needed to move forward independently. Together, we aim to not just relieve homelessness, but prevent it, by enabling people to secure lasting solutions that meet their needs.

Key Responsibilities

1. Listening, Assessing and Planning Together

2. Empowering Through Support and Connection

• Build trusting, non-judgemental relationships that respect each individual’s dignity and lived experience.
• Support people to access housing options, benefits, and other community services that promote long-term stability.
• Encourage and enable self-advocacy, while offering reassurance and guidance throughout the journey.

3. Navigating Systems and Opening Doors

• Maintain a strong understanding of local resources across housing, welfare, employment, and wellbeing.
• Connect people with the right services at the right time, advocating where needed to remove barriers to access.
• Help individuals build the skills and confidence to engage with public services independently.

4. Working Across Charity Partners

• Be deployed across different partner organisations within our charity network, responding to local pressures and adapting quickly to diverse environments.
• Provide short- to medium-term casework that enhances existing team capacity and ensures continuity of support for people at risk of homelessness.
• Maintain high standards of person-centred support regardless of setting or location.

5. Information Sharing and Case Recording

• Keep accurate and respectful records of client engagement, plans, and outcomes using agreed systems.
• Follow all data protection and confidentiality protocols, contributing to a culture of trust and transparency.
• Share insights that support continuous…