Community Coordinator Cross Operations

Overview

Job Title: Community Coordinator Cross Operations

Reporting To: Community Engagement Manager

Salary Range: £28,000 - £31,000 pro rata

Contract Type: Full Time, Permanent

Location: Based across Felixs London operations

Working days/hours per week: 37.5 hours per week, Monday to Friday, 9:30am-6pm

Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK. Full UK Driving Licence (with no more than 6 points) held for at least 1 year over 21 for insurance purposes.

About The Felix Project
The Felix Project is Londons largest food redistribution charity. Our vision is a London where good food is never wasted, and no one goes hungry. We aim to reduce the negative impact food waste has on the environment by working with the food industry to rescue high quality surplus produce, that would otherwise have gone to waste. This food is sorted at one of our four depots or turned into meals in Felixs Kitchen.

It is then distributed to over 1,200 community organisations, such as food banks, homeless shelters and primary schools, all of whom are working within communities across London to feed people experiencing hunger.

Our Values Our values set the tone for our organisational culture and reflects how we do everything at The Felix Project including our recruitment & Selection process.

Purpose of the Job Working across our operations we are looking for the Community Coordinator Cross Ops to play a key role in the Community Teams work. Their work will help to build our capacity to accept and distribute food through our depot operations, Green Scheme & Felix Connect and non-food items through Felixs Multibank.

A key aspect to the role will be to help ensure the data needed to support our operations is complete, accurate and relevant and updated in a timely manner across all our data systems. Ther work will help us to effectively monitor and evaluate our growth against strategic objectives as well as develop new initiatives.

The role will work across the Felix operations including the Green Scheme and Felix Connect. Green Scheme is Felixs A to B collection and delivery service, volunteers collect surplus food from supermarkets, cafes and delis and deliver it direct to local Community Organisations primarily in Central London. Felix Connect is a platform for suppliers to place ad hoc food and non-food offers to connect directly with Felixs Community Organisations.

• Able to support, answer and conclude all queries in a timely manner and liaise with support functions as required to support team and wider organisational objectives in line with the objectives for food supply and operational capacity
• Support Green Scheme Lead on successful delivery of operation ensuring functional processes and procedures are appropriately followed
• Responsible for successful delivery of Felix Connect operation ensuring functional processes and procedures are appropriately followed
• Support the day-to-day operational teams supporting as liaison with our network of community organisations
• Develop and deliver programmes that will engage our network with all aspects of Felixs work and the wider social and environmental impact of its potential in their communities
• Regular reporting and measurement against agreed KPIs
• Deliver innovative services compliant with all relevant legislation and standard operating procedures including food safety, health and safety, data protection and volunteer policies
• Proactively engage and collaborate with all teams within Felix to increase impact and quality of service delivery
• Support the Green Scheme out-of-hours helpline on a rota basis (Mon-Fri, 6-10pm)
• Carry out other duties as needed
• Act as an ambassador for The Felix Project as required

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.

You will have attention to detail and embrace data as a vital tool to evolve our services. You will have excellent, proven relationship management experience in the charity or commercial sectors and bring a passion for our work and an…