Patient Engagement Officer

Overview

Patient Engagement Co-Ordinator

Location:

Chiswick with regular travel

Excellent Salary and Benefits package available

A fantastic opportunity has arisen to work for an organisation that undertakes life-saving and life-changing work to individuals that are being given a second chance s role is about being extremely proactive in seeking out opportunities to empathetically engage with groups fundamental to the organisation's success.

This position is of a sensitive nature and requires the successful candidate to work with groups of communities, charities, volunteers and corporates around managing a portfolio of recruitment events and appeals, providing administrative and logistical support alongside event promotion, as well as delivering training and education to better support their journey.

• Build strong relationships and work with patients and their families as a close support.
• To manage fruitful patient engagement, including responding to initial enquiries, speaking empathetically with/meeting patients and their families.
• Run training sessions to educate volunteers.
• To take ownership for managing own events and external stakeholder relationships both with individuals and organisations.
• Help to manage the Recruitment team email inbox, responding to enquiries and questions.
• To contribute towards recruitment KPIs and targets, for both online and offline registration activities.
• Represent the Recruitment team in internal project/campaign groups to build and manage high quality working relationships with a variety of external stakeholders.
• To contribute towards projects that focus on core target groups for recruitment.
• To work towards recruitment fundraising targets by actively encouraging money donations and/or fundraising alongside events.

• Higher education degree or equivalent demonstrable experience.
• Minimum of 3 years' work experience in a relevant position.
• Experience working with vulnerable people and handling challenging situations sensitively and productively.
• Proven track record in communicating successfully by phone, in person and in writing with people from all walks of life to achieve key organisational objectives.
• Experience of working with diverse audiences.

• Experience in counselling/psychology.
• Knowledge of blood cancer and blood disorders (not essential but advantageous).
• Experience of working within the health sector.
• Experience in using Salesforce.

• Full UK driving licence and confident to drive a rental car (ESSENTIAL).
• Excellent IT and admin skills, including use of the Microsoft Office suite and databases.
• Excellent phone and in person communication skills, along with strong written skills.
• Empathetic and sensitive when working with people going through very difficult circumstances and/or grief.
• Excellent organisational and project management/planning skills.
• Able to work well under pressure and to meet tight deadlines.
• Able to adapt quickly to new and changing situations.
• Solution focused.
• Able to deal with challenging situations/conversations.