Casework Coordinator

Overview

Salary: £28,000 per annum, pro rata (plus ILW, if residing & working in London)

Contract:
Fixed term contract (12 months)

Do you want to make a real difference in the lives of refugees and asylum seekers across the UK?

Are you passionate about supporting people in crisis? Do you thrive in a fast-paced, caring environment? As a Casework Coordinator
, you’ll deliver vital support to refugees, asylum seekers and vulnerable migrants across the UK. You’ll help people navigate complex systems, access their rights, and rebuild their lives. You’ll play a key role in shaping and improving services that truly matter. Could this be your next meaningful step?

• Providing advice and advocacy on welfare, housing, health and asylum support.
• Coordinating emergency provisions like hardship payments, hygiene packs and hot meals.
• Supporting and managing volunteers to deliver high-quality casework services.
• Building relationships with external partners to ensure holistic support for service users.

• Experience delivering casework to vulnerable clients, ideally within refugee or asylum contexts.
• Strong communication skills, including working with interpreters and diverse communities.
• The ability to manage volunteers and work collaboratively in a high-pressure environment.
• Knowledge of asylum seekers’ rights and entitlements, and how to advocate effectively.

Interested? The closing date for applications is 23.59 on Sunday 18 January 2026. Interviews commencing 26 January 2026.

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Cycle2
  
  Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks:
Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders