Operations Officer

Founded in 2018 by Alex McCallion and Jonathan Tan, Greater Change is an innovative social enterprise focused on helping people overcome the financial barriers on their pathway out of homelessness using personalised budgets. We partner with charities and support workers who refer people to us who would benefit from our financial support. The personalised budgets (supported cash transfers) we provide are typically for rent deposits, , training courses etc.

On average, Greater Change spends £1400 per individual and last year 85% of the people we supported sustained their move into stable housing, saving the public purse over £41,000 per person per annum.

Our goal is ultimately to use personalised budgets as a dignified and effective tool to end homelessness.

• Trust & Support
• Growth & Development
• Passion with Boundaries
• Clarity & Communication
• Emotional Security & Maturity
• Impatience for Change

We are looking to appoint an Operations Officer to help build and scale our social enterprise. You will report to the Head of Operations. Operations Officers are a crucial part of our Services Team. You will be the main point of contact for our partner charities, receiving referrals for personalised budgets and processing these on a weekly basis. You’ll be responsible for managing incoming cases, liaising with support workers, providing advice and guidance about each case, light touch financial support, and releasing personalised budgets to clients across our contracts.

You’ll work closely with our partners around the UK to ensure our personalised budgets reach as many people as possible and our contracts are a success.

The ideal candidate is someone who is highly organised, possesses excellent attention to detail, confident in communicating to partners and at ease delivering presentations. We’re looking for people who are proactive, restless for change and want to be part of an innovative solution to ending homelessness for good.

• Manage referrals end to end, including receiving, triaging, and processing cases to ensure timely release of funds to partner organisations.
• Maintain accurate and up-to-date records on our CRM to track referrals, case progress, and outcomes.
• Provide financial case planning support for each referral, using a strengths-based approach to support individuals to move away from homelessness.
• Process weekly payments and maintain accurate financial records, ensuring compliance with internal controls.
• Liaise closely with support workers in partner organisations to progress referrals and resolve issues.
• Onboard, train, and support partner charities, including scoping calls, delivery of training sessions, workshops, and bespoke support and resources.
• Ensure high-quality partnership management across all contracts, including the development of tailored resources as required.
• Prepare operational and monitoring reports for partner organisations, lead partners, local authorities, and other stakeholders.

• Strong organisational skills with the ability to manage a varied caseload, prioritise workload, and meet deadlines.
• Excellent attention to detail with a consistent focus on accuracy and process.
• Proven partnership-building skills, with the confidence and ability to build new relationships and maintain existing partnerships with charities.
• Confident public speaker, with experience delivering presentations and facilitating onboarding sessions, workshops, online drop-ins, and training sessions.
• Proactive approach to communication, including confidence in picking up the phone, engaging support workers, and visiting partner organisations in person.
• Experience writing reports, collecting and analysing data, and communicating findings to a range of stakeholders.
• Demonstrable passion for, and commitment to, disrupting the current housing system and ending homelessness for good.

• Previous experience working in the housing and/or homelessness sector, either at charities, local…