Community Manager

FULL FAT

We are looking for an experienced Community Manager with a passion for growing brands via community management to join our social media team. The ideal candidate will be a social-first thinker, have excellent communication skills & a track record of delivering next-level community management for major brands.

At Full Fat, employees can enjoy a wide range of benefits, which have helped us to become certified Great Place To Work status. These include:

• 25 days holiday PLUS Bank holidays (8 days), 1 day for your birthday and 3/4 days off over Christmas + NYE on top of your allocation
• A social and cultural programme, incorporating paid-for recurring experiences as well as well-being and health-focussed events
• Private Medical Care
• Annual team away days trip and Christmas party
• Lieu time, for any time spent out at client launches/festivals
• Flexible working with 8-10 am starts - it’s up to you
• Healthy snacks and fresh fruit are delivered to the office on a weekly basis

You will lead community management strategy & community engagement on our biggest clients, in alcohol & soft drinks space across social.

Note: Converted to bold formatting. See final line above for the full narrative.

• Love social
• Have a passion for driving brand through industry leading community management
• Be an excellent communicator & writer
• Be able to use social media listening tools effectively
• Be honest, hard-working, creative, empathetic and a team player

Community Building Strategy

• Contribute to & lead on community engagement strategy, building an engaged online community across multiple brands on lead social channels
• Monitor conversation & sentiment via social media listening. Able to adapt these insights into community management approach
• Be the voice of the community with social team & the client to support on decision making & creative direction
• Identify and nurture brand advocates within the community. Encourage user-generated content and amplify positive stories

Reactive Engagement

• Monitor social media channels for brand mentions, comments, & messages
• Respond quickly & help increase engagements, drive love & followers, while embedding the brand in culture
• Previous Sprout Social experience a bonus

Proactive Engagement

• Lead proactive community management that boost engagement, humanises the brand & drives earned value
• Leverage social listening tools to identify what conversations to engage with

Analytics and Reporting

• Monitor key social media metrics and provide regular reports on community engagement
• Use data to identify trends, track the success of initiatives & adjust strategies accordingly

Crisis Management

• Develop and implement a crisis management plan if necessary
• Address & manage negative feedback or issues promptly & professionally
• Support Full Fat’s owned channels and delivering marketing strategy
• Support on new business pitches, owning community management activity