Freelance Community Manager

Mumsnet is looking for a Freelance Community Manager to join our brilliant community team. We need someone with an excellent command of English who'll thrive in a busy, fast-paced environment – and who, crucially, has a very good sense of humour.

You'll be a calm, decisive presence in the middle of the internet's liveliest parenting forum: a first-rate problem solver with a bucketload of common sense, sound judgement, and the ability to make nuanced calls when things get complicated. Familiarity with Mumsnet's forums and ethos is a big plus.

As a Community Manager, you'll be responsible for handling user reports, engaging with Mumsnet users on the Talk boards, applying our Talk guidelines thoughtfully, and explaining decisions clearly and fairly.

• Applying Mumsnet's Talk guidelines in response to user reports
• Maintaining an active presence on the boards and communicating with users
• Responding to individual reports with care, clarity and consistency
• Making thoughtful judgement calls in sensitive or fast-moving situations

• A degree, or equivalent professional experience
• Excellent written communication skills
• An unflappable, positive and conscientious approach
• Strong customer service instincts and empathy for users
• High level of computer literacy
• Confidence using social platforms and understanding online communities (especially Mumsnet)

• Previous community management or moderation experience

The role is mainly weekends and evenings only, on a freelance basis from home.

If you think this sounds like you, please apply with a brief covering letter that summarises your suitability for the role and your awareness of Mumsnet, as well as your CV.

Final date to receive applications:
Friday 20th February
. We'll be calling the best candidates in for interview as soon as we spot them so don't delay!