Content & Communications Manager

Overview

Full time at 5-days per week (London-based approx 3 times per week, travel to regional academies paid)

Well Grounded is an award-winning social enterprise on a mission to transform lives through coffee. We run world-class specialty coffee training academies that create lasting opportunities — connecting people looking for work with careers in the coffee industry. Our commercial ventures don’t just support what we do — they amplify our impact, fuelling growth, expanding reach, and strengthening partnerships that make real change possible.

We’re seeking a purpose-driven, creative marketing professional to join our team and help drive our mission as we scale nationally.

“I came into Well Grounded believing I would gain the technical skills I needed to become a Barista, but I got so much more out of the programme than just that. I really feel like I gained so much in terms of my self-confidence, empowerment and resilience. The team made me feel incredibly valued for my own experience and supported on my journey into coffee.

Taking the course at this very strange and difficult time in the world has also meant that I feel like I have a community and the resilience to make it through, and I am so grateful to have had Well Grounded in my life at this moment.” Ashley, Graduate

What’s unique about Well Grounded?

• Supporting individuals who really need our help into sustainable careers in coffee
• Supporting our Graduates beyond their first employment placements through our Graduate (alumni) Programme
• A deep commitment to helping people and the industry build better, long-lasting careers in coffee.

This is a great opportunity to work for a growing social enterprise, ambitious about making a real difference to the lives of people in our local community and scaling our model. This is an ideal role for someone who wants to work in a fast paced, cause-driven dynamic organisation and be a part of our next phase of growth across the UK.

You must thrive in a busy environment and be excited about working for an agile and passionate organisation. You must be passionate about innovation in our sector, driving new ways of linking our social enterprise model into industry supply chains.

We’re seeking a compassionate and strategic Content & Communications Manager to join and help us bring our storytelling to life at a pivotal time. In this role, you’ll lead our content vision—driving narratives that inspire change, build trust, and support our mission. You’ll be the steward of our voice, crafting communications that reflect the lived experiences of the communities we serve.

You’ll also play a vital role in communicating and developing content for our collaborations and partnerships with well known and loved brands. Ultimately you must have a love of authentic story telling through all mediums.

• Conceiving and executing all marketing content (social media, case studies, mailing list, website etc.) plan across all stakeholders
• Successful launch of new commercial collaborations (incl. coffee bars, product donations) and marketing support for collaborations in all Well Grounded regions
• Designing and delivering on quarterly impact reporting in line with organisational requirements and brand guidelines

• Develop and implement an inclusive content strategy that reflects our values and deepens engagement with diverse audiences
• Lead the creation of multimedia content across digital channels, publications, campaigns, and donor communications
• Collaborate with programme teams, Well Grounded trainees and Graduates, and external partners to gather meaningful stories rooted in real-world experiences
• Produce tailored presentations, Impact Reports and case studies for funders, corporate sponsors, and key stakeholders that demonstrate measurable outcomes and social value
• Project manage launch and engagement activities of collaboration cafes in regional locations (London/Bristol/Leeds, etc.), including co-design, project plans and running launch events
• Maintain and evolve a content calendar that supports awareness days, events, and Graduations during the contract period
• Manage designers,…