Communications Lead, Global Coverage

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

We’re hiring a Communications Lead to work as a close partner to Heidi’s Global Head of Communications, helping scale and execute a single, coherent global narrative across markets and timezones.

This role exists to:

• Extend senior communications leadership into EMEA and adjacent timezones
• Ensure Heidi’s voice, judgment, and momentum remain consistent when one timezone goes offline
• Provide strategic reinforcement and hands‑on execution during high‑velocity or high‑stakes moments
• You are not a regional silo. You are a trusted second‑in‑command for global communications - with real ownership, judgment, and influence.

You’ll act as:

• A strategic comms partner to the Global Head of Communications
• A senior operator who can independently run initiatives end‑to‑end
• A second set of eyes, hands, and judgment during complex or fast‑moving situations

This is a role for someone with strong agency or in‑house training (ideally in regulated spaces), excellent instincts, and a genuine love of doing the work - from shaping narrative to supporting agencies.

Partner on Global Communications Strategy

• Work closely with the Global Head of Comms to develop, refine, and ope rationalise Heidi’s global communications strategy.
• Help translate company strategy, product direction, and clinical positioning into clear, consistent narratives that travel across markets.
• Act as a thought partner on positioning, messaging, and prioritisation — sense‑checking ideas and materials before they go out into the world.
• Help protect and evolve Heidi’s narrative as the company scales, enters new markets, and faces new scrutiny.
• Provide senior communications coverage across EMEA and adjacent timezones, ensuring continuity and responsiveness.
• Own comms execution when the Global Head of Comms is offline — including media engagement, reactive issues, and internal alignment.
• Be trusted to make decisions independently, with strong context and sound judgment, escalating when necessary.

Be a Hands‑On Operator

• Write, edit, and shape high‑quality communications materials, including:
• Media pitches and press releases
• Founder and executive POVs
• Op‑eds, briefing documents, and messaging frameworks
• Lead launches, announcements, and thought leadership initiatives end‑to‑end — from narrative development to execution.
• Handle proactive and reactive media engagement with confidence, care, and credibility.

Advise and Support Senior Stakeholders

• Partner with founders and senior leaders on messaging, narrative clarity, and external presence.
• Prepare spokespeople for media, events, and high‑stakes moments with crisp, practical guidance.
• Act as a calm, credible comms presence during sensitive or ambiguous situations.

Build Scalable Comms Infrastructure

• Create and maintain playbooks, templates, and processes that make communications easier to run globally.
• Help ope rationalise the systems and standards set by the Global Head of Comms.
• Coordinate with external agencies or partners where useful, without over‑reliance.
• Contribute to shaping what a future global communications team should look like as Heidi scales.

Experience

• Strong background in top‑tier communications or PR agencies, or equivalent in‑house roles in scaling tech company (regulation experience a plus)
• Proven experience operating at a strategic communications level - not just executing briefs.
• Experience working closely with founders or senior…