VodafoneThree - Customer Value Management Engagement Specialist United Kingdom Brand Bu

Position: VodafoneThree - Customer Value Management Engagement Specialist United Kingdom Brand Bu[...]
Hybrid## Vodafone Three - Customer Value Management Engagement Specialist London, United Kingdom
*
* Location:

** London Speechmark + Hybrid  
*
* Working hours:

** Full time 37.5 hours per week – Monday to Friday  
** Grade:
** 9  
** Hiring Manager:
** Kirsty Ware        
** Hybrid
* * We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

You should work with your line manager to understand what their expectations are for you, your specific role and your team.
** Who We Are
** We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

** Why Vodafone Three
** Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
* Create and execute engaging marketing messages across channels like SMS, MMS, email, and push notifications.
* Lead end-to-end campaigns, including quarterly newsletters and loyalty initiatives, ensuring every interaction feels personal and impactful.
* Collaborate cross-functionally with Content, Product, and Digital teams to maximize campaign effectiveness.
* Manage creative output, providing clear briefs and constructive feedback to internal teams and agencies.
* Champion innovation, spotting new opportunities to deliver compelling marketing experiences.
* Keep customer experience front and center, ensuring every message reflects our brand tone and drives positive engagement.
* Analyze and optimize, tracking campaign performance and using insights to continually improve results.
* Drive digital-first behaviors, encouraging customers to engage through our apps and platforms.
** Who you are
** We’re looking for someone who thrives on creativity, collaboration, and results. If this sounds like you, you’ll fit right in:
* Strong project management skills to juggle multiple priorities in a fast-paced environment.
* Excellent communication and interpersonal skills to influence and build relationships across all levels.
* A creative and analytical mindset with the ability to turn insights into action.
* Comfortable driving a digital-first agenda and maximizing engagement through online…