Digital Operations Director

Company Description

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ business.

Over the years, we have evolved our definition of ROI as it has changed with the ever‑complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media. ROI is about delivering Return on Investment; but it’s also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth — top‑line growth for our clients’ businesses, growth for our people and growth for our culture.

Powered by our best‑in‑class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading. This breadth means we deliver insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes. It means we deliver more creative media solutions that bring together best‑in‑class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients.

It means we adopt new data analytics and value optimization techniques while building relationships with some of the world’s most exciting start‑ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a ROI that is both forward‑thinking and accountable to our clients. At Zenith, we ultimately seek a more meaningful kind of ROI.

Our unique way of thinking inspires growth for some of the world’s leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, Tik Tok and Verizon.

About the client
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Reckitt is a world‑leading consumer health & hygiene organization and includes some iconic household name brands across its portfolio, including Durex, Finish, Strepsils, Dettol, Vanish, Enfamil, Nurofen and Gaviscon.

Since 2010, Zenith has been one of Reckitt’s global media agencies of record. Globally our assignment covers a bespoke digital buying and activation partnership, advanced digital consultancy, including advanced media technology, ad operations, and multiple industry first initiatives aimed at delivering on the client’s 2026 vision and beyond.

About the role
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The Reckitt client team consists of 2 key units. Our tight knit Central team based in London is responsible for client partnership success and overall program delivery comprises of a business team, digital, operations and platform channel experts. This central team is supported by 50+ channel and activation specialists based in India & Lat Am delivery centres responsible for campaign activation and performance.

The central team and delivery centres collaborate closely and the Global Operations Director is a pivotal role ensuring the completed ecosystem operates seamlessly and at maximum efficiency.

The Digital Operations Director, as a key member of the team, will work closely with the Digital Hub Lead and Global Business Director and be responsible for ensuring delivery of seamless digital operations on day‑to‑day activities for 30+ markets across Europe, the Americas and Asia Pacific as well as working on key strategic projects.

You will be the key contact with global Reckitt clients, external partners and colleagues across Publicis Groupe, locally and globally.

Reckitt is a marquee Publicis Media account and a client with a bespoke operating model, high expectations, demanding excellence, innovation and first class thinking. This role is an opportunity to work with one of the most successful FMCG businesses of the last 20 years and partner with the client to deliver the world’s best media and digital marketing programme.

About the work
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• Operations & Governance
• Create and govern processes, operational playbooks and daily…