Communications and Engagement Officer

Overview

Job Summary

The Communications and Engagement Officer plays a vital role in the Comms and Engagement Team. The role includes planning, organising and delivering straightforward communications tasks, events and projects, and contributing to larger and more complex campaigns and consultations. The Officer is responsible for seeking out new and exciting stories across the Trust for internal and external communications channels, and creating compelling content from these.

Other key tasks may include monitoring the mailbox, triaging requests, updating planning grids, logging media requests, monitoring and evaluating data from activity, and compiling and sending out regular roundups to internal and external groups. Reporting to the Communications and Engagement Manager, the post holder will develop strong working relationships with staff across the Trust and wider health and care system.

Success relies on good interpersonal skills, the ability to prioritise and balance a large and diverse workload. Above all, the Officer should be keen to get involved, learn from the team and share their own skills and knowledge to support Whittington Health s vision of helping local people live longer, healthier lives. Please download the Job Description and Person Specification PDF for a full description of this role.

External communications

• Seek out potential good news stories across the Trust that might be useable externally.
• Take photographs and capture audiovisual material for internal and external use, ensuring appropriate consent.
• Draft content for regular proactive stories including media releases, web copy, social posts.
• Support the team to respond to media requests in a timely way, working with senior and/or clinical staff where required, issuing corrections when appropriate.
• Use excellent judgement to appropriately deal with information of a sensitive nature.
• Liaise with designers and print agencies, including drafting briefs, gathering quotes, preparing content and final production of materials.

Internal communications

• Draft the Trust s weekly staff email roundup, liaising with contributors to ensure information is accurate and timely.
• Update content on the Trust intranet, liaising with staff across the organisation to deliver an effective communication tool.
• Support the running of internal in-person and digital meetings and events.
• Use new templates and distribution platforms for staff newsletters, training other directorates to produce high quality content.
• Distribute communication and campaign materials, such as posters and leaflets.

About Us

The Communications and Engagement Team supports the 5,000 staff and the 500,000 people the Trust cares for, at the hospital site and across the community. The team builds relationships with regional and national health and care organisations, commissioners, local authorities, councillors, MPs, partner organisations and media. The team leads or contributes to campaigns, media management, staff and external communications, community engagement, corporate publications, patient information, service changes and major incidents.

Team members exemplify the Trust s ICARE values and equity in all work.

• Date posted: 20 January 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 5
• Salary: £37,259 to £45,356 a year per annum
• Contract:
  
  Permanent
• Working pattern:
  Full-time
• Reference number: 220-WHT-3644
• Job locations:
  Whittington Hospital, Magdala Avenue, London, N19 5NF

Digital communications

• Create and publish content across digital channels, and monitor and evaluate effectiveness to improve continually.
• Ensure the Trust s website is up-to-date and support teams to manage content where necessary.
• Provide professional advice to staff on using digital communications effectively.
• Maintain and improve the Trust s reputation via social media.
• Respond to social media enquiries as appropriate.
• Monitor the team s corporate email account, triage, respond or re-direct as needed.
• Help create, edit and publish content including films, podcasts and animations for social media and online platforms, in-house or with external suppliers.

Engagement

• Support engagement work across the Trust.
• Identify issues or projects that could benefit from engagement with local communities.
• Represent the Trust at external engagement events.
• Identify opportunities to engage with local communities.
• Use multiple channels to engage and encourage two-way dialogue with communities and stakeholders.

General

• Support campaigns and projects that inform and engage patients, visitors and staff.
• Provide communications advice for collateral production (brochures, leaflets, videos) to inform and engage patients, families and partners.
• Ensure communications actively engage audiences at all levels and offer opportunities for involvement where possible.
• Participate in regional health communications networks and collaborate with colleagues from other organisations.
• Promote the corporate brand identity and ensure Whittington Health…