Communications Assistant Apprentice; FTC

This role (16 month contract) offers a competitive salary, hybrid working (every Thursday at the London office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £24,933 per annum

• Please include a cover letter with your application that outlines your interest in internal communications, what attracts you to this apprenticeship, and any relevant skills or attributes that make you a great fit for the role. Applications without this will be rejected.
• ALL Candidates need to provide proof of a GCSE a '4' in maths and English as part of the government guidelines. Please note you will not be accepted onto the scheme without this. If you have a degree or an equivalent higher level qualification, the Government will also not accept you onto the scheme (Please reach out if you have questions).

At Which?, our Internal Communications team plays a vital role in bringing our people together, connecting them to our strategy, values and impact in meaningful ways. We don't just share updates — we tell the story of how every colleague contributes to our purpose to make life simpler, fairer and safer for UK consumers.

As part of the wider Communications team — alongside experts in Press, Corporate Communications, Social and Events — we are at the heart of shaping the internal narrative. From working closely with the CEO and Leadership Team to partnering with departments across Which?, we make sure our colleagues are informed, inspired and engaged with what's happening across the organisation.

We're a team that thrives on collaboration, storytelling and making every voice count. If you're passionate about communication that drives culture, clarity and connection — and you want to be part of a mission‑driven organisation with real impact — this is the place for you.

• Managing the Internal Communications mailbox, responding to queries and escalating any questions to the wider Internal Comms team where relevant.
• Supporting the delivery of internal events, working closely with the Senior Internal Comms officer and Events team lead to plan content, encourage staff attendance and gather post‑event evaluation.
• Managing some of our internal channels; working closely with the Senior Internal Comms officer to source, update content and evaluate these channels; recommending improvements.
• Working closely with the team to understand the requirements from different functions and support delivery of communications activity where required.
• Providing support for any other activities needed within the team, as directed by the Senior Internal Communications Manager.
• Work closely with the Senior Internal Communications Manager to develop evaluation methods for their areas of work and support overall IC reporting.

Are you passionate about writing and finding innovative ways to tell colleagues stories? Someone who is organised and keen to develop your skills within internal communications?

If so, then we'd love to hear from you. In addition you will have:

• Good planning skills, be delivery focused and able to work at pace
• Good written and verbal communication skills
• Ability to translate complex commercial, business and wider economic context into easily understandable information for colleagues
• Knowledge of Google suite (Gmail, Slides, Sheets) or/and Microsoft Office (Outlook, Word, Excel)
• Creative and innovative tactics and solutions for problems or issues
• Confident in building strong relationships with a range of stakeholders

Experience with Content Management Systems is also desirable.

Our interview process usually involves two stages:

• Sometimes a chat with a recruiter or hiring manager by phone (typically 30 minutes).
• An interview on Teams (approximately 45–90 minutes) consisting of values and experience‑based competency questions and a role‑related task on a laptop.

• Generous 28 days holiday a year plus Bank Holidays & the option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
• Discou…