Senior Product Manager for AI Observability

Location: Greater London

** Role Profile
** This role is responsible for defining how we collect, structure, analyse and act on AI-specific telemetry signals—including prompt patterns, model performance, MCP call usage, latency, error conditions, cost metrics, user behaviour signals, and system reliability.user experience optimisation
** Key Responsibilities & Accountabilities
** Own requirements for dashboards, monitoring tools, model comparison views, anomaly detection alerts, and performance scorecards.

Partner with AI Evaluation PM (previous role), Model Risk, GSSR, Legal and Compliance to align telemetry with governance frameworks.

Partner with product leaders across divisions to understand how telemetry can improve customer experience, reliability and performance.

Ensure telemetry systems support auditability, compliance and explainability requirements.
** Skills & Competencies
** Experience in product management with a strong foundation in Deep familiarity with
** logging, tracing, metrics**, and event-based telemetry systems. Ability to define data schemas, signal taxonomies, aggregation strategies and data contracts.

Strong analytical skills and ability to derive insights from large-scale system telemetry. Experience working with senior engineering, data science, risk and governance stakeholders.

Familiarity with BI tools, metrics stores, distributed tracing and monitoring stacks.

Ability to drive cross-functional alignment and establish group-wide standards.

Our purpose is the foundation on which our culture is built. Our values of
** Integrity, Partnership**,
** Excellence
* * and
** Change
* * underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
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