Field Service Engineer

Description

Under limited supervision and usually acting independently, or with the site-based team, performs a wide variety of technical support activities by installing, troubleshooting, maintaining, and servicing x‑ray and CT based security systems at customer sites. Typically handles complex products and/or problems and may provide technical guidance to lower‑level technicians. Helps develop and maintain relationships and favourable contacts with all airports in region.

Helps ensure unparalleled customer satisfaction through the delivery and maintenance of best‑in‑class security and detection products and related professional services. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.

• Installing, calibrating, maintaining, testing, troubleshooting, and repairing of x‑ray and CT based security systems of a highly complex nature.

• Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
• Ensures response times and resolve for corrective maintenance (CMs) are achieved within outlined process KPIs and customer SLAs.

• Ensures accurate creation, processing, completion of work orders against the correct timestamps within our Salesforce Lightening system.
• Records clear, concise information that provides critical business intelligence, contractual performance, and compliance reporting.
• Ensuring maintenance reports submitted and information relayed directly to the customer is always professional and commercially sensitive.

• Excellent customer interface, presentation and communication skills, both verbal and written are required.

• The successful candidate will demonstrate a desire to always produce a high standard of work and become a member of a small but successful team.

• Continually build relationships with internal stakeholders to achieve the successful completion of projects.

• Always follow and promote Group and Company policies and procedures.
• Ensure all Company equipment and personal PPE properly used.
• Regular handling of tools, test equipment, spare parts, and system components. Requirement to lift, manoeuvre, or position items weighing up to 16kg unaided, and occasionally heavier items using approved lifting aids.
• Apply high levels of personal responsibility, situational awareness, and adherence to Company safety protocols when lone working, including check‑in procedures and use of communication devices.

• Fully Understand and always adhere to the Company’s Equality Policy

• All employees must the Leidos brand with pride conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

• Excellent customer interface, presentation and communication skills, both verbal and written are required.
• Knowledge of complex digital and analog circuitry is required, Linux a plus.
• Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X‑ray producing equipment preferred.
• Team player with ability to prioritize and work under pressure in a fast‑paced environment with minimal oversight. Ability to perform multiple activities simultaneously and independently.
• Microsoft 365

• Demonstrate advanced proficiency in IT systems, Network & PLC diagnostics, and specialised software platforms used in aviation security systems. The role requires hands‑on experience in performing software maintenance, diagnostics, and executing secure in‑field software upgrades to ensure continuous compliance with aviation safety standards and optimal system performance.

• Previous experience in all or some of the following areas:
  • Security and Detection Systems
  • Aviation
  • Operating in a global environment
  • Member of a small but successful team
  • Knowledge of complex digital and analog circuitry is required. Knowledge of complex mechanical systems, familiarity with test equipment.
• Solid experience of working…