Senior Property Manager

Role Summary

We are seeking a driven Senior Property Manager for the high-end 800+ unit Build-to-Rent (BTR) in South London. You will be responsible for all aspects of daily operations, including managing the physical buildings, ensuring that all obligations under health and safety, risk and compliance are met, overseeing on-site staff, and maintaining the properties’ market reputation. The successful candidate will demonstrate exceptional customer service, fine attention to detail, operational expertise, and strong leadership skills.

Additionally, you will play a key role in supporting the Senior Management Team. This role is crucial in meeting both company and investor objectives. Working closely with Operations, Leasing and Revenue Management and Accounting teams, you will ensure the timely delivery of building works and property projects, aligning with residential needs and investor requirements.

Compass Rock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, Compass Rock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace.

With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As Compass Rock continues to expand, there will be abundant opportunities for career advancement and professional development.

• Operational Management: Manage a high-end BTR property, ensuring it is a safe environment for residents, visitors and the staff team, smooth daily operations, conducting regular inspections to maintain high standards and meeting residents’ needs.

• Team and Contractor Management: Supervise on-site property teams, manage external contractors, and coordinate routine and emergency repairs to maintain high property standards

• Operations and Utilities: Oversee the smooth functioning of utilities, services, and common areas across the properties, and manage overall operational efficiency

• Strategic Planning and Reporting: Lead market operations, implement business strategies, ensure timely project delivery, document progress, and keep stakeholders informed

• Operational Administration: Ensure adherence to company’s processes and handle general administrative and KPI responsibilities

• Planning and Efficiency: Lead strategic planning for the property, drive high standards, and implement initiatives to improve property management efficiency

• Team Management and Development: Assist in recruiting, inducting, and developing teams in alignment with company values and policies; inspire team members to meet high service and operational standards; provide on-site leadership and conduct performance evaluations

• Safety Certification: Work closely with the Facilities Manager as well as the Head of Facilities and Health & Safety to ensure safety is maintained at all times in line with statutory regulations and best practice

• Reporting and Liaison: Compile compliance reports following property visits and maintain routine correspondence with the facilities manager, residents, third parties, and external valuers

• Legal Awareness: Stay current with property-related laws and ensure all properties meet local and national compliance standards

• Revenue and Cost Management: Seek opportunities to increase revenue for the property and implement cost-saving strategies for maintenance and utilities

• Value Enhancement: Develop long-term plans for enhancing property value and provide forward-thinking advisory on property investments and management

• Planning and Documentation: Drive planning strategy and manage site changes with councils and local authorities, including owning and maintaining all relevant documentation and planning applications

• Resident Service: Provide best-in-class advisory and forward-thinking service to residents, ensuring high satisfaction levels

• Issue Resolution: Resolve resident issues and handle…