Senior Repairs Operations Manager
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-14
Listing for:
Nuco Solutions Ltd
Full Time
position Listed on 2026-03-14
Job specializations:
-
Management
Program / Project Manager, Operations Manager, EHS / HSE Manager, Healthcare Management
Job Description & How to Apply Below
Overview
Nuco Solutions is recruiting on behalf of a London-based Housing Association for an experienced leader to manage their responsive repairs service across London. In this senior role, you will ensure homes remain safe and well maintained while delivering a high standard of service to residents. Reporting to the Assistant Director of Repairs, you will lead on repairs performance, budgets, contractor management, and compliance.
Responsibilities- Manage a £4m annual responsive repairs budget and monitor expenditure
- Ensure value for money and cost-effective service delivery
- Work with contractors to maintain high service and quality standards
- Support service charge setting and key commercial decisions
- Lead the responsive repairs service across London
- Ensure KPIs, performance targets, and tenant satisfaction levels are achieved
- Drive service improvements and operational efficiency
- Ensure emergency and out-of-hours repairs cover is in place
- Respond to Environmental Health notices and manage operational risks
- Manage relationships with contractors and suppliers
- Ensure contractors meet performance, safety, and quality standards
- Identify opportunities to improve contracts and service delivery
- Oversee complaints handling and act as escalation point for complex cases
- Manage high-profile complaints and regulatory escalations
- Use customer feedback and data insights to improve service delivery
- Ensure Health & Safety standards and social housing regulations are met
- Manage risks relating to the Housing Ombudsman and Environmental Health
- Lead, develop, and support an operational repairs team
- Promote a customer-focused and performance-driven culture
- Provide updates and performance reports to senior leadership
- Senior leadership experience in housing or property repairs
- Strong commercial and contractor management experience
- Experience managing multi-million-pound budgets
- Health & Safety qualification (IOSH, NEBOSH, or equivalent)
- Good understanding of social housing regulation
- Experience handling complex complaints and escalations
- Ability to use data and systems to drive performance
- CIH Level 5 qualification (or willingness to work towards)
- Experience working in a regulated housing environment
- Experience supporting organisational change or transformation
Position Requirements
10+ Years
work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×