Senior AV Project Manager

London
Salary: £65,000 (dependent on experience)

The Senior AV Project Manager is responsible for managing project scope for a large‑scale event. The role monitors progress and performance against the project plan, identifies, resolves, escalates operational problems, and minimises delays. It covers end‑to‑end execution from event design and development through to closing, ensuring successful and profitable delivery by following Technical and Production Standards and supporting the implementation of processes and SOPs that drive consistency in event production.

The Project Manager partners with Project Management, Sales, and Operations teams to determine event technical requirements and communicates the execution plan with all parties. The Project Manager reports to the Director of Project Management, General Manager, or Regional Operations Manager, subject to function and/or region.

• Prepare and communicate technical production & labour schedules, sub‑rental requirements, project scope, execution plan, and individual responsibilities to team members, vendors and venue partners.
• Determine and secure the resources required to successfully complete each project.
• Drive results – maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation, and responding to client concerns and questions.
• Monitor project scope throughout the event planning process and adjust as necessary to ensure successful completion of the project.
• Assist sales and operations teams to determine equipment needs and technical solutions.
• Assist with creation of technical diagrams when required.
• Review all sales documents to confirm that the equipment and technical positions will meet the client’s needs.
• Deliver world‑class service – develop and maintain strong relationships with clients at all levels and provide outstanding customer service while focusing on client retention.
• Provide leadership for technical teams on events.
• Ensure that all necessary HSE documentation, including but not limited to Risk Assessments and Method Statements, are in place and communicated to the project delivery team prior to the event.

• Act as the project leader and onsite contact for the client throughout the event.
• Manage all phases of event technical execution from load‑in through run‑of‑show to load‑out.
• Assume ownership of inventory management throughout the event.
• Communicate the project plan and client expectations to the event team.
• Manage onsite changes, including schedule, equipment or workforce modifications.
• Mentor and communicate with Encore Team Members on event execution and best practices to improve local knowledge and experience.
• Ensure compliance with established Technical and Production Standards.
• Abide by all health and safety requirements to company and international standards and enforce them with team members and subcontractors.
• Follow up with clients on site to ensure their needs are met and the equipment setup is working properly.

• Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub‑rental spend.
• Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes.
• Assist with the completion of post‑event client invoices and work with operations management to ensure prompt payment of external vendors.
• Ensure compliance with Encore Policies and Procedures to minimise the company’s exposure to liability claims and property damage, theft and misappropriation.

• Complete Encore post‑event process, including post‑show reporting, accurate workforce hour entry, and return of outsourced equipment to the appropriate provider.
• Participate in the development of Project Management SOPs.
• Conduct review and analysis of proposed events as required.

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by…