Travel Team Leader

Location: Greater London

Ready to rock the world of travel and music? Step into the spotlight with us!"

Setting the Stage At NTRP, we craft world-class travel experiences for artists and their teams, ensuring they move effortlessly across the globe.

As a Team Leader – Travel and Touring (Luxury/Concierge), you’ll not only manage a portfolio of complex, accounts but also guide and mentor a team of travel specialists to achieve excellence. This role is perfect for an experienced professional who thrives in high-pressure, fast-paced environments and is ready to take on a leadership position while still maintaining direct client responsibilities.

Please note, it is not a deal breaker if you do not have luxury/concierge experience as our main focus is still on DJs and Bands. Candidates must have travel experience to be considered for this role.

Your Set List As a Team Leader, you will:

● Lead by Example:
Oversee a team of travel specialists, setting the standard for client service, efficiency, and problem-solving.

● Manage High-Profile Accounts:
Take full ownership of your own portfolio of artists, ensuring flawless end-to-end travel arrangements.

● Develop and Mentor:
Provide ongoing training, mentorship, and support to help your team refine their skills and grow within the business.

● Ensure Business Growth:
Collaborate with senior leadership to develop new strategies for securing and expanding client relationships.

● Maintain High Margins:
Ensure a team average booking margin of at least 15%, balancing client needs with profitability.

● Oversee Complex Itineraries:
Handle high-stakes, fast-moving travel logistics, from budget airlines to private charters, last-minute changes, and VIP requests.

● Drive Operational Excellence:
Monitor and refine internal processes, ensuring efficiency, accuracy, and top-tier client service across the team.

● Act as a Problem-Solver:
Be the go-to expert for crisis management, providing swift, strategic solutions in high-pressure situations.

● Build Strong Industry Relationships:
Develop and maintain relationships with artists, management teams, and key travel partners.

Rockstar Requirements

●

Experience:

5+ years in a travel-related role, with at least 2 years managing high-profile or complex entertainment clients and 1 year of team leadership experience

● Luxury or concierge experience

● GDS Expertise:
Advanced proficiency in GDS systems (including Galileo) is essential, including handling reissues, refunds, and complex itinerary modifications, as well as guide your team in becoming Galileo sufficient

● Leadership & Coaching

Skills:

A track record of mentoring and developing team members while maintaining your own client portfolio.

● Exceptional Client Management:
Proven success in managing relationships, and handling team escalations, with major artists and their teams, anticipating their needs, and delivering an elite level of service.

● Operational Excellence:
Ability to optimize workflows, implement best practices, and ensure flawless service delivery.

● Business Acumen: A track record of successfully identifying and securing new business opportunities in the entertainment or travel sectors, driving team revenue growth

● Relationship Builder:
Outstanding interpersonal and communication skills to build trust and maintain rapport with your team, clients and partners.

● Resilience & Adaptability: A calm and composed approach to high-pressure environments, thriving under fast-changing conditions.

● Strategic Thinking:
Ability to balance day-to-day team management with long-term planning and growth initiatives.

What We Need...

Your Boarding Pass As a Team Leader – you’ll combine hands-on client management with leadership responsibilities, ensuring your team delivers exceptional service while supporting their growth and development. You’ll be both a mentor and a strategic thinker, driving new business opportunities and maintaining the highest standards in music travel.

If you’re ready to take centre stage in a leadership role while keeping your passion for client service, we want to hear from you. Join NTRP and shape the future of tour travel for the world’s top artists