Duty Manager

We are looking for two dynamic Duty Managers to join a fast paced growing boutique fitness studio at two London locations:
Angel and King's Cross. This is an exciting opportunity for a high-performing, motivated individual to join a thriving wellness and fitness brand and grow into a management role.

The successful candidate will work closely with the Studio Manager and wider team to maximise sales, drive studio performance, and deliver exceptional customer experiences, always ensuring that the studio's core values are upheld. This role combines leadership, operational responsibility, and a passion for outstanding service, making it ideal for someone who thrives in a fast-paced, results-driven environment.

• Salary:
  Pro Rata £29,000
• Working Hours:
  
  full time (40 hours per week)
• Benefits:
  Cycle to work scheme, free membership, additional holiday for birthdays and length of service
• Location:
  
  Angel OR King's Cross

This role offers an excellent opportunity to join a dynamic and growing fitness studio. As Duty Manager
, the successful candidate will play a key role in ensuring operational excellence, delivering outstanding customer service, and driving studio performance, all while fostering a vibrant and supportive atmosphere within the team. If you are ready to take on this exciting challenge and grow your career in the wellness industry, we would love to hear from you.

Deliver Outstanding Customer

Experience:

• Act as the first point of contact for customers, ensuring an exceptional experience from the moment they enter the studio.
• Handle bookings, payments, and customer queries via email, phone, or face-to-face interactions, ensuring seamless communication and service.
• Lead by example, ensuring the team maintains a high level of customer service and providing resources to meet studio standards.
• Train new starters, ensuring they are aligned with the studio’s values, tone of voice, and service standards.
• Monitor and improve customer service standards, consistently identifying areas of improvement and providing constructive feedback to the team.
• Oversee the studio’s cleanliness and presentation, working closely with the Studio Supervisor to maintain high standards across all areas, including treatment rooms, reception, and bathrooms.
• Drive sales, confidently advising clients on membership and package options, encouraging upselling, and ensuring the entire team is motivated and confident in meeting sales targets.
• Be the face of the brand, ensuring that all clients feel welcomed and valued at every touchpoint during their journey at the studio.

Deliver Operational Excellence:

• Ensure that the studio operates efficiently and meets established service standards set by the leadership team.
• Manage stock takes, working with the Studio Supervisor to keep discrepancies under 5% each month.
• Take responsibility for cash-ups, working alongside the team to ensure that all revenue is counted accurately, reconciling discrepancies, and ensuring receipts are stored safely.
• Oversee the ordering process, ensuring stock levels are optimised to support revenue goals.
• Ensure that all Health and Safety procedures are followed, with regular checks and updates to maintain a safe and compliant environment.
• Maintain facilities by overseeing the completion of maintenance checks and addressing any issues promptly.
• Report health and safety hazards in the daily report, escalating issues as required.
• Assist with rota management, stepping in to cover shifts or ensure coverage where needed.
• Collaborate with the Studio Supervisor to manage Front of House (FOH), feed back on team performance, and ensure smooth operations day-to-day.

Drive Studio Performance:

• Work closely with the Studio Manager and Studio Supervisor to track and drive studio performance, meeting both sales and operational targets.
• Actively manage Class Pass bookings and other booking systems to maximise studio occupancy and revenue.
• Create and maintain a sense of community within the studio, fostering a fun, friendly, and welcoming atmosphere for both new and returning members.
• Proactively identify areas for improvement in studio performance, suggesting creative strategies…