Project Manager IRE

Project Manager

Teamwork Commerce - London, UK / Dublin, IRE Apply Now

Teamwork Commerce is a global leader in retail technology, trusted by some of the world’s most iconic luxury fashion brands to deliver agile, omnichannel solutions across their international operations.

Headquartered in the US with a growing footprint across Europe, we specialise in flexible, cloud‑based platforms for Point of Sale, Order Management, CRM and Inventory – designed to elevate the in‑store and online experience for the modern consumer.

Our clients include household names in high‑end fashion and lifestyle, and they choose Teamwork because we understand the pace, precision and polish required in the retail sector. We empower retailers to offer exceptional customer journeys, underpinned by data‑driven insights, seamless integrations, all delivered with speed and precision.

As we expand our presence across the European market, we’re seeking a Project Manager who understands the nuances of luxury fashion and has proven experience managing technology implementations across multi‑country retail environments. You’ll be joining a team of sharp, driven professionals who move fast, think strategically and execute with excellence.

At Teamwork Commerce our mission is to make commerce frictionless, regardless of channel, so the retailer can be more successful! This is a unique opportunity to work at the intersection of fashion and technology – where innovation meets sophistication.

The purpose of the Project Manager, Client Services Europe is to facilitate resources and cooperation between teams for the ultimate success of client projects and overall account health. The Project Manager sets and manages expectations for the client and internal teams to deliver high quality service and achieve frictionless commerce.

• Develop and manage project plans for successful completion of projects in coordination with Client Success Manager and clients.
• Coordinate internal/external stakeholders and resources for timely completion of tasks and milestones.
• Set deadlines, assign tasks (internal and client stakeholders) and monitor progress of projects and other deliverables.
• Track written approvals & sign‑off of Level of Effort, design/requirements and acknowledgements.
• Escalate delays, risks and issues internally as needed (Support issues, project delays, etc.).
• Track project budget and time spent.
• Report on project status and closure to Operations Director.
• Coordinate priorities of internal team for projects and other open requests.
• Maintain project/task management tools (Jira, Confluence, Smartsheet, Google Docs and Excel, etc.).
• Work with clients and Service Team to develop rollout/go‑live plans.
• Lead calls with VIP clients and communicate with C‑level executives.

The Project Manager’s first escalation point is to the Client Success Manager if a project or task is appearing to fall behind schedule. The PM can also use their judgement and has the right to escalate to Operations Director, Technical Director, VP Operations, another applicable VP and/or the CEO as they see warranted to get assistance when needed.

The goal of the Project Manager is to set expectations, allocate resources, push progress and lead communication for projects, client requests and open tasks in order to achieve successful delivery.