Director, APN Network Management

JR0128063

We are seeking an experienced Director, APN Network Management to lead the global strategy, governance, and operations of Western Union’s Account Payment Network (APN) — a critical infrastructure of global pay-out partners including banks, wallets, and card providers. This senior leadership role is central to delivering secure, efficient, and innovative payment solutions that drive business growth and reinforce Western Union’s leadership in global money movement.

As a key member of the Payments Product organization, you will define and execute the APN strategy, build strategic partnerships, and lead a high-performing global team. Your work will be grounded in regulatory alignment, operational excellence, and market responsiveness, enabling scalable and compliant payment capabilities across diverse markets.

• Lead the strategy, governance, and operational framework for the APN banking network.
• Build and manage a high-performing global product team, fostering growth and inclusion.
• Establish and monitor SLAs, KPIs, and OKRs to drive performance and accountability.
• Develop and maintain strong relationships with internal stakeholders and external partners.
• Identify and cultivate strategic partnerships to enhance network capabilities and coverage.
• Stay ahead of global payment trends and regulatory changes, adapting strategy accordingly.
• Collaborate with risk, compliance, legal, and tech teams to ensure audit readiness and process integrity.
• Oversee incident management and escalation processes for timely resolution.
• Represent Western Union in industry forums and conferences.
• Govern long-term strategic initiatives, including business case development and funding oversight.
• Coordinate contractual reviews with Legal and Compliance to ensure regulatory adherence.

• 7–10 years of partnership management experience in financial services, preferably payments, plus 5+ years managing teams.
• Undergraduate or graduate degree or equivalent experience.
• Strong business development skills, including contract negotiation and commercial oversight.
• Demonstrated strategic and tactical partnership management experience.
• Proven project management skills, including planning, coordination, and execution.
• Excellent writing and communication skills.
• Robust technological background and problem-solving abilities.
• Experience in regulatory compliance, audit preparation, and governance frameworks.
• Track record of driving measurable impact through network optimization and team leadership.

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

• 25 days annual leave – plus 8 public holidays
• Comprehensive life & medical cover – including dependents
• Contributory pension plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania:
Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to

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