Head of Property Management

Position: Head of Property Management (Permanent)
Head of Property Management

Location:

Hybrid,with regular travel across all sites

Department:
Properties & Interiors

Working Pattern:
Monday-Friday

Reports to:

COO

Direct Reports:
Facilities Manager, Property Development Assistant, Lead Interior Architect, Property Design Standards Manager

Indirect Reports:
Interior Designer, Interiors Assistant, Interiors Administrator, Driver

About the business

We are boutique hoteliers with decades of experience and an unwavering commitment to doing the little things brilliantly. Our award‑winning hotels span Hampshire, Somerset, Dorset, Devon, Kent, Cornwall, Sussex, and Gloucestershire.

We describe ourselves as restaurants with rooms, with our Kitchen Gardens at the heart of everything we do. Our purpose is to shape the future of caring, considered hospitality - and that begins with our people.

Role Purpose

The Head of Property Management leads the planning, execution, and delivery of all construction, development, refurbishment, and CAPEX projects across both new and existing properties.

Acting as the group's senior project lead, this role works closely with external consultants, contractors, and trades to ensure projects are delivered on time, within budget, and to the highest standards.

You will oversee the internal Interior Design function, providing leadership to the Interior Architect and wider design team, ensuring all properties reflect our brand identity and operational needs.

As the key link between stakeholders and the Senior Leadership Team, you will champion best practice in property development, design, and functionality. Close collaboration with the Brand & Marketing Director is essential to maintaining the distinctive aesthetic that underpins our commercial success.

Key Responsibilities

Project Management

Lead end‑to‑end delivery of new‑build developments and CAPEX projects across the estate, working in partnership with external construction consultants.

Manage project expenditure, ensuring delivery within agreed budgets, timelines, and quality standards.

Guide the business through all phases of development - from concept design to handover - ensuring clear communication and stakeholder alignment at every stage.

Oversee operational readiness for new sites, coordinating with Operational Managers to ensure seamless openings.

Maintain strong relationships with contractors, suppliers, and consultants, reporting progress and highlighting risks or delays.

Design & Development

Lead architectural design coordination in partnership with the Interior Architect, ensuring alignment between design intent and construction delivery.

Ensure all building designs, refurbishments, and interior layouts reflect the brand's identity, aesthetic, and functional requirements.

Support and develop the in‑house interior design team to create innovative, practical, and brand‑aligned concepts.

Oversee sourcing, maintenance, and refurbishment of FF&E and amenities, continually improving processes as the portfolio grows.

Ensure regular hotel audits take place, with issues addressed promptly to maintain property and brand standards.

Manage the interior design warehouse, ensuring it is fit for purpose with appropriate stock control and security.

Ensure compliance with all health & safety, accessibility, and regulatory requirements.

Operations

Work closely with the Facilities Manager to coordinate maintenance schedules alongside major projects.

Partner with the COO and Hotel Directors to understand operational requirements for new developments and refurbishments.

Minimise operational disruption during works, maintaining a strong focus on guest experience and commercial performance.

Leadership & Collaboration

Provide project leadership across all functions for development and CAPEX initiatives.

Offer day‑to‑day management and strategic direction to the interiors and design team.

Collaborate with operations, finance, and senior leadership to ensure project outcomes support business objectives.

Develop and manage project budgets and timelines in partnership with finance.

Maintain oversight of project scope, ensuring delivery within agreed parameters.

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