Senior Engagement Manager

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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

This role is in the Partner Markets consumer function, which works with Partner Operators to develop their consumer businesses, growing top‑line revenue, profitability and customer satisfaction.

This role leads our complex, transformative and high‑impact digital, segment marketing, pricing and customer value management programs across our Partners. This role also ensures that all consumer initiatives are delivering impact at our partners and that we build trusted partnership with the CBU directors and their direct reports.

It ensures that we successfully apply for impact in our engagements Vodafone’s unique value propositions: the knowledge and experience of Partner Markets, Group Functions and OpCo experts, the blueprints, best practices and shared services of the Vodafone network. It’s an extremely wide‑ranging role, which requires both breadth and depth of consumer commercial, segment marketing and CVM experience, strategic mindset, ability to communicate effectively with C‑level executives, strong collaboration, and pragmatic application of resources, skills and experience.

• Building trusted partnerships with C- and D-level
• Owning the relationship with the CBU directors of selected partner operators
• Leading regular exchanges with partners to understand their challenges and new opportunities and support them in problem solving
• Demonstrating thought leadership in the consumer areas

• Develop and present a strategic document summarising our recommendations across all consumer topics and present/discuss it on ExCo level

• You will be accountable for impact delivery with our programs, typically >
• Negotiate projects, statements of work and value measurement KPIs with Partners, typically at CxO level.
• Secure Group commercial, VOIS and occasionally 3rd party resources for individual delivery activities – you will be leading the project teams
• Deliver projects to time, cost, EBITDA impact and Partner satisfaction (measured by our proprietary Partner satisfaction metrics).
• Ensure the engagements are incepted and executed through the partner market framework.

10m EUR per program per partner operator

• Telecoms consumer commercial experience in-market or as an engagement manager / principal in top‑tier management consulting
• Strong commercial awareness
• Strong analytical skills
• Strategic mindset
• Excellent interpersonal skills, confident with CXO audiences.
• Strong communicator and storyteller
• Senior stakeholder management skills
• Ability to deliver complex, high impact engagements in a multi‑stakeholder environment
• Telecoms consumer commercial experience in-market (ideally segment management or CVM lead) or as an engagement manager / principal in top‑tier management consulting with substantial experience in transformative consumer programs
• Master’s degree in business administration, economics or STEM