Process Engagement Lead

Join us at Barclays as a Process Engagement Lead. In this role, you will play a pivotal part in shaping and elevating our organisation’s process excellence. You’ll act as a trusted partner to senior leaders, ensuring our processes are designed effectively, clearly understood, and consistently adopted across the business.

To be successful as a Process Engagement Lead, you should have experience with:

• Advanced stakeholder collaboration and senior‑level engagement, with the ability to confidently present, communicate complex ideas with clarity, and facilitate high‑impact workshops.
• Strong technical understanding of process architecture, with the capability to guide process design thinking, challenge assumptions, and influence decision‑making.
• A proven track record of delivering high‑quality outputs against challenging deadlines, effectively balancing competing priorities and organisational demands.

Some other highly valued skills may include:

• Subject‑matter expertise in automation and AI, particularly in applying these capabilities to enhance process performance and drive efficiency.
• Experience with process mining and performance analytics to uncover insights, simplify workflows, and optimise end‑to‑end processes.
• Strategic thinking, with the ability to translate business goals into scalable, sustainable process solutions.

You may be assessed on key critical skills relevant for success in the role, including risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology capabilities, alongside job‑specific technical skills.

This role is based in London.

To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.

• Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
• Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness.
• Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
• Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
• Identification of capacity creation in operations using data and Management Information.

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational…