Associate Director, ICSR management, PV Operations

Overview

Site Name: Bengaluru Luxor North Tower, UK – London – New Oxford Street

Posted Date: Jan 29 2026

Business Introduction: At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting-edge technology to transform people’s lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients’ needs and have the highest probability of success.

We’re uniting science, technology, and talent to get ahead of disease together.

Position Summary: The key purpose of this role is to support Pharmacovigilance Operations “PV Ops”– ICSR Management in the following activities: ICSR management, Clinical Trial/Program Interactions, Argus Configuration for Submissions to destinations (Regulatory Authorities, Partners, CROs).

We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme.

We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work.

Discover more about our company wide benefits and life at GSK on our webpage Life at GSK | GSK.

Responsibilities:

• Supervise a team of up to 10 scientific staff (Global/local) responsible for supporting ICSR Management activities.
• Manage team to ensure appropriate prioritisation and time management, in line with business needs
• Build external relationships with key stakeholders and senior leaders
• Provides project management and case processing oversight for clinical trials and post-marketed programs, supports spontaneous case processing activities; ensures timely completion of deliverables
• Provides support and guidance to the ICSR Management Leads and team members to ensure compliance with global regulations and adherence to GSK SOPs
• Resolve issues and concerns within the ICSR Management team and escalate to ICSR Management Director, where resolution is not possible or there is impact across PV OPS
• Ensure that all ICSR Management activities are appropriately resourced and escalates any resourcing issues
• Provide workload forecasts and work with ICSR Management Director to strategically plan, in line with business goals
• Develop the team, identify training requirements and work with training team to establish required training plan for individuals as required
• Provide strategic advice to the function or oversight of direct and/or indirect reports who perform PV activities).
• Mentor new staff during onboarding
• Provide workload forecasts to PV Ops Directors and work with Director to strategically plan, in line with business goals
• Use influencing skills to drive best practice and innovation across PV Ops
• Enhance matrix management across PV Ops, ensuring successful connections with PV Ops sub teams

Why you?

Basic Qualifications & Skills:

We are looking for professionals with these required skills to achieve our goals:

• Degree in life sciences or medically related field or previous experience equating to educational requirements.
• End-to-end case processing knowledge, from intake to submissions, and experience managing teams performing these processes.
• In-depth knowledge of pharmacovigilance (PV) concepts and project management within PV, including regulatory requirements, documentation, process design, implementation, and writing standards.
• Experience in clinical trials from a PV perspective (not just general clinical trial roles like CRA), or post-marketing PV; candidates with only one area may be considered for a suitable team fit.
• Functional oversight and team management experience, ideally at associate director or manager level, or past experience managing teams even if currently an individual contributor.

Preferred

Qualifications &…