Connected Care Senior Manager

Job Description

Connected Care Senior Manager – London – Full time & Hybrid – Permanent – Competitive Salary DOE & Fantastic Benefits Package – Closing date for all applications is Friday 13th February 2026.

The Connected Care Senior Manager will join Bupa's high‑performing Connected Care Team, a newly formed group operating across Poland and London and led by the Chief Connected Care Officer. This role plays a pivotal part in supporting the Chief Connected Care Officer, shaping and delivering one of Bupa’s most important global priorities. The role holder will shape and advance the Connected Care strategy across the Group, ensuring alignment, momentum, and clear communication with internal and external stakeholders.

• Lead global strategic projects from end to end – translate data into insight, identify opportunities and risks across the healthcare landscape, and produce high‑quality strategic outputs for senior executives, the Board, and wider governance groups.
• Play a key role in overseeing Connected Care progress and initiatives across Bupa Group, informing global Connected Care strategy, progress, and execution, and preparing executive‑ready presentations and reports.
• Provide a structured approach to problem solving, evaluating strategic issues to generate innovative insights and strategic recommendations that shape the way forward for the business.
• Create an effective remote team with the Connected Care Officer and a Poland‑based Head of Connected Care, ensuring seamless coordination and delivery of objectives.
• Provide day‑to‑day support to the Chief Connected Care Officer to enable the function’s mandate (e.g., preparation of short briefings, external presentations, medium‑term work planning).
• Occasional travel is required to support team collaboration and engagement with Market Units.
• Build effective, direct relationships with key stakeholders across the business and MUs, maintaining close engagement to stay fully up to date on Connected Care progress and developments.
• Act as a key liaison between the Connected Care Officer and Market/Business Units, ensuring effective communication and alignment of Connected Care priorities.
• Represent Connected Care within the Group CSTO Team, working closely with the Transformation Office on all Connected Care KPIs, and fostering collaboration and alignment across any broader strategic initiatives.
• Facilitate skills transfer across the Connected Care team and across the MUs through formal and informal coaching.
• Proactively deepen both personal and team knowledge and expertise on Bupa, the healthcare market and broader business strategies and issues where relevant.

• An undergraduate degree is required; MBA or MPP is desirable.
• Professional qualifications in finance or strategy is preferred.
• Significant experience in management consulting or roles in strategy, planning, commercial, business development, or finance. Knowledge of health insurance and the healthcare industry and relevant business areas highly desirable but not essential.
• A strong strategic thinker with proven experience shaping and delivering strategy within complex organisations, underpinned by a solid understanding of strategic analysis principles and deep expertise in strategy tools and frameworks.
• Exceptional problem‑solving and analytical capability, with proven experience conducting qualitative and quantitative research, independently generating actionable insights, and analysing complex datasets. Proficient in Microsoft Excel and analytics/visualisation tools (e.g., Thinkcell).
• Highly self‑managing and resourceful, with a proven ability to prioritise effectively, lead cross‑functional projects independently, and deliver high‑quality outputs under time pressure.
• Proven ability to manage senior‑level stakeholders and influence without formal authority.
• Confident communicator with strong executive presence and excellent written, visual, and verbal communication.
• Demonstrated professionalism, judgement, and ability to handle confidential information.
• Comfortable managing competing priorities, shifting demands, and ambiguity.
• A curious, collaborative and…