Team Housing Manager - PRS

Pinnacle Group are looking for an experienced Team Housing Manager - Private Rented Sector (PRS) to join our Place by Pinnacle division. This role is central to delivering high quality services across a diverse PRS portfolio, ensuring operational excellence and strong performance against key KPIs. Working closely with the Client Account team, the successful applicant will oversee the full tenancy lifecycle, drive compliance, support client reporting and champion the Pinnacle Way to maintain exceptional service standards for residents and clients.

You will also lead and manage a team of Property Managers.

Place by Pinnacle is the home of our Market Rent operations, delivering nationwide, institutional-grade property management and lettings across single and multi-family homes.

We combine specialist expertise with the scale and support of the wider Pinnacle Group to offer efficient, insight-driven services with a strong focus on return on investment for institutional investors.

The ideal candidate will bring strong PRS expertise, proven team leadership experience, and a passion for delivering customer focused services. They will be confident managing multi site operations, analysing KPIs, supporting and developing property managers and maintaining high compliance standards. Excellent organisational, communication, and stakeholder engagement skills are essential, along with the ability to balance competing priorities while driving continuous improvement across the portfolio.

A CIH/ARLA qualification (or willingness to obtain one), combined with a commitment to operational consistency, resident engagement and effective budget oversight, will be key attributes for success in this role.

This is a remote role with travel required to Holborn and occasional travel to Birmingham and Manchester.

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

• Lead, support, and develop the property management team to deliver consistent, high quality service across all PRS sites.
• Oversee the full tenancy lifecycle-viewings, move ins, renewals, variations, and move outs-ensuring full PRS legislative and internal compliance.
• Conduct staff 1 1s, run internal operational meetings, and support engagement with external stakeholders.
• Manage the completion and accuracy of monthly KPI reporting, ensuring timely submission aligned with contract requirements.
• Support the Account Director with client reporting, including KPI documentation, analysis, and performance updates.
• Promote and embed the Pinnacle Way, driving a culture of excellent customer service and community focused delivery.
• Guide property managers on budget management, issuing demands, and reporting on expenditure in line with client and resident expectations.
• Work closely with Technical Services to maintain full legislative and health & safety compliance across all sites.
• Collaborate with Lettings, Mobilisation, and Projects teams to ensure seamless tenant journeys, onboarding of new sites, rent reviews, and satisfaction surveys.
• Oversee monthly invoicing, digital service platform adoption, and local resident engagement initiatives to enhance operational efficiency and satisfaction levels.

• Strong knowledge of PRS legislation, compliance requirements and sector best practice
• Proven leadership ability with experience motivating, coaching and developing property managers
• Skilled in producing, reviewing, and analysing monthly KPI data to identify trends and drive improvements
• Experienced in budget management, reviewing expenditure, issuing service charge demands, and ensuring operational…