Housing Officer, Management

Supported Housing Officer

Job type – Full - Permanent

Salary – £31,242 per annum

Hours – 35 hours per week (+ 5 hours paid lunch)

Location – Leeds

Covering Yorkshire and Humber

Enhanced DBS check required

This is a new and exciting role at Nacro within our Performance and Housing Management Team. We’re seeking an experienced housing professional to lead housing management across a supported housing patch, ensuring excellent service delivery while supporting vulnerable residents and working closely with operational and support teams

• Lead and deliver a comprehensive housing management service for supported housing properties
• Act as the main housing management lead for your patch, working collaboratively with area teams
• Manage rent accounts, including arrears, former tenant arrears and credits
• Take proactive action on rent arrears in line with income collection and debt management policies
• Work closely with Housing Benefit teams to ensure correct payments are in place
• Support residents with payment arrangements, money management and understanding their charges
• Liaise with internal colleagues and external stakeholders, including local authorities and partners

• Prepare and issue notices, witness statements and court documentation
• Represent Nacro at court when required
• Manage income recovery from start to end of the legal process
• Support legal action to end tenancies where appropriate, ensuring all evidence is in place
• Work with support teams to gather documentation and guide staff through legal requirements
• Liaise with leasing, property and operational teams when properties are being handed back or recovered

• Ensure tenancy and licence conditions are clearly understood and consistently enforced
• Provide advice on tenancy creation, changes, succession, abandonment and tenancy endings
• Support teams with correct tenancy sign-up processes, including digital documentation
• Provide guidance on tenancy breaches and appropriate interventions
• Support prevention and early intervention for low-level anti-social behaviour
• Work closely with ASB and Legal Advisors on more complex cases
• Deliver training and induction support to new staff on housing management responsibilities

• Support teams to meet property standards and compliance requirements
• Provide training and guidance on repairs reporting, health and safety checks and documentation
• Identify property condition issues during visits and elevate where required
• Liaise with Property Services on repairs, surveys and compliance concerns
• Support teams during Exempt Accommodation reviews or local authority inspections
• Assist with service charge understanding, recovery and estate-related services

• Experience in housing management within social or supported housing
• Strong working knowledge of Housing Law and tenancy enforcement
• Good understanding of Welfare Benefits, particularly Housing Benefit and Exempt Accommodation
• Proven ability to maximise income and minimise arrears
• Confident communicator with experience in multi-agency and partnership working
• Willingness to travel across a wide geographical area (vehicle preferred)

At Nacro, you’ll be part of a mission‑led organisation committed to social justice and supporting people to build safer, more stable futures. This role offers the chance to shape a new post, influence best practice, and make a tangible difference in communities across the region.

For further information about the role, please .

For further information about Nacro’s benefits, please .

If you're ready to take on a role that’s both challenging and rewarding, and if you’re committed to social justice and making a positive impact, we want to hear from you.