Records Lead

Overview

Owen Reed is looking for a Records Lead for a top law firm in London.

The Role – Records Lead

As Records Lead
, you will be based in London and provide oversight and operational leadership for Records services across London, Milton Keynes, Edinburgh, Glasgow and Dublin, with occasional travel required.

• Line manage a Records team, including supervisors and remote team members
• Oversee day-to-day Records operations, ensuring service levels and compliance standards are met
• Manage external Records vendors and storage providers, monitoring SLAs and performance
• Lead Records projects, process improvements and operational efficiencies
• Maintain full responsibility for archive, deeds and file registration using Elite 3E RMS
• Manage retrievals, registrations, permanent withdrawals and consignments
• Ensure compliant file destruction in line with GDPR, retention schedules and firm policy
• Maintain accurate audit trails, chain-of-custody records and destruction certificates
• Collaborate with Facilities and internal stakeholders to deliver seamless Records services
• Support business continuity, health & safety and compliance requirements

• Proven experience in a Records or Information Management role within professional services
• Previous management or supervisory experience
• Strong working knowledge of Elite 3E RMS or a comparable Records Management System
• Confident managing vendors, people and multiple work streams
• Strong understanding of data protection, retention and compliance principles
• Excellent communication skills with a professional and discreet approach
• Highly organised, proactive and able to work under pressure