Housing Officer, Management

Overview

Salary range:
Grade 9 £ 42,060 - £43,680 p.a. plus fantastic benefits

Contract:

Permanent (Multiple)
Hours of work:
Full-Time/Part-Time

Location:

Croydon

Housing Officer – Multiple Roles
Make a difference in Croydon’s communities

At Croydon Council, we are committed to delivering high-quality, customer-focused housing management services that put our residents first. As a Housing Officer, you will be the face of the Council in your patch, working directly with tenants to make sure they have homes they are happy in, feel safe, and can access the services they need.

You will act as the main point of contact for residents, providing advice, support, and enforcement of tenancy agreements. Your role is pivotal in improving resident satisfaction, building trust, and ensuring that residents have a home they are happy in.

• Resident Engagement:
  Visit all new tenants in their homes to explain tenancy conditions and identify any vulnerabilities or additional needs. Ensure regular communication and engagement with residents through estate inspections, customer surgeries, and home visits.
• Tenancy Management:
  Manage a variety of tenancy-related matters, including succession, assignment, discretionary re-housing, and management transfers. Take action on issues such as anti-social behaviour, illegal occupation, and breaches of tenancy agreements.
• Estate Management:
  Conduct regular estate inspections and follow up on issues affecting residents. Identify and recommend estate improvements and work with internal teams to ensure a coordinated approach to estate management.
• Supporting Vulnerable Tenants:
  Work closely with vulnerable tenants to ensure their needs are met, making referrals to support services as necessary.
• Legal and Enforcement Actions:
  Prepare and serve legal notices, including Notices Seeking Possession and Notices to Quit. Prepare cases for court, draft witness statements, and represent the council in legal proceedings.

• Experience:
  
  Proven experience in managing complex tenancy issues within a social housing context.
• Skills:
  
  Excellent communication and problem-solving skills, with a commitment to addressing resident concerns.
• Knowledge:
  Thorough understanding of housing and anti-social behaviour legislation.
• Attributes: A proactive, adaptable, and resilient individual who is committed to continuous improvement and delivering positive outcomes for residents. Demonstrates a strong commitment to equalities, diversity, and inclusion.

About:
You’ll be part of a dedicated housing team that works together to improve services and outcomes for Croydon residents. We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. We offer:

• Inclusive Culture:
  Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development:
  We invest in our staff and support their development.
• Generous Benefits Package:
  Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions:
  Generous maternity leave and family leave provisions
• Work Life Balance:
  
  Options for flexible and agile working options in line with service demand
• Make a Difference:
  Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Croydon Jobs Careers

To view the role profile please

Final date to receive applications: 9 th Feb 2026

Assessment Centres:
Week Commencing 26 th February and 27 th February 2026

Croydon Council is an inclusive employer and welcomes…