Property Manager

Location: Greater London

## Job Introduction
** What you’ll do
** The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors.
** How you’ll do it
** Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service.
Some of your regular duties will include:
* ** Resident Engagement & Issue Resolution**:
Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported.
* ** Community Building**:
Host community events and forums to encourage open communication and collaboration with residents.
* ** Performance Management**:
Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs.
* ** Service Charge Management**:
Set and manage service charge budgets, ensuring transparency and clear communication with residents.
* ** Compliance & Safety**:
Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases.
* ** Legal Knowledge**:
Understand and manage legal structures, leases, and management agreements, ensuring full compliance.
* ** Team Collaboration**:
Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience.

Please note this role will be based both in the community - visiting the properties that you manage, and in office.  
** The ideal candidate
** You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day.  Essential:
* ** Strong Communication Skills**:
You’re able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way.
* ** Organisational and Financial Management**:
You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified.
* ** Proactive Problem-Solving**:
You have a natural ability to identify issues and work with others to resolve them efficiently and effectively.
* ** Collaboration and Accountability**:
You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders.
* ** Detail-Oriented and Legal Understanding**:
You’re able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations.

Desirable:  
* Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential.
* Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification).
** Why it’s rewarding
*** You’ll directly impact the satisfaction and well-being of residents.
* Every day offers new challenges that require problem-solving and people skills.
* You’ll work closely with residents to create positive living environments.
** Career progression
** We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.  

With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer.
We value and respect difference and are committed to building…