Director; Mixed-Use Property Management

Director - Property Management (London, Mixed-Use)

This position is full time, permanent with hybrid working based at our head office Henrietta House, London as well as at our client site.

CBRE is seeking an exceptional Director to lead the management of a world-class mixed‑use estate in the heart of London’s West End. This is a unique opportunity to shape a vibrant destination where people love to visit, work, and live.

You will lead and manage your own workload as well as that of your direct reports to ensure the seamless delivery of all property management activities outlined in the key responsibilities. This role combines hands‑on commercial property management with strategic leadership, working closely with a Client Services Director and the client’s senior leadership team to drive performance across the estate.

• Accountable for overall Estate performance.
• Act as an extension of the client’s operations team.
• Leadership of a high-performing site-based team
• Responsible for creating a one-team ethos with key client stakeholders and partners
• Ensure customers are placed at the heart of operations.
• Work closely with client SMEs across ESG and Community.
• Work closely with the CBRE account leadership team
• Contributing to ensuring that look, feel, and health & safety of the destination are aligned with the client’s vision.
• Lead attraction and retention of PM talent within direct team.
• Cascade key messages to team, ensuring understanding and engagement
• Oversee Management Meetings. Ensure are team prepared and able to lead in chairing and delivery.
• Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales
• Lead service charge budgeting and reconciliation process across Estate in accordance with RICS guidelines and client instruction.
• Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction
• Review service charge cash flows and budgets monthly/quarterly subject to client requirements
• Oversee management of key occupier relationships including occupier meetings as required.
• Ensure 100% of billable ad-hoc fees are billed and paid promptly
• Manage the transition of clients/properties in and out of CBRE management
• Ensure credit control targets are met for rent and service charge collections
• Identify and progress opportunities for cross-selling, providing additional services to clients
• Input to client business and strategic planning where requested

• Preferably RICS qualified
• Experienced in leadership, coaching and people management
• Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client
• Able to build and maintain colleague and client relationships
• Understand and grow knowledge of a client’s investment objectives
• Able to recognise opportunities for selling additional services to clients
• Able to build and maintain tenant / customer relationships
• Understand the principles of lease structure and be able to read and understand a lease
• Understand the principles of turnover rent and able to read and understand a turnover rent clauses
• Be able to apply legal principles of tenant applications for consent and the processes to be followed
• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
• Understand VAT, banking and credit control methods
• Understand and apply all CBRE procedures relating to work activities
• Able to use IT software such as Word, Excel and other databases
• Understand and use industry / CBRE specific IT applications
• Able to contribute to team and department business plans
• Able to delegate, supervise and develop junior team members
• Able to work as part of a team, supporting other team members and recognising the work of others
• Build and maintain relationships with other parts of the wider CBRE service lines
• Excellent interpersonal skills
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Maintains a positive attitude towards routine…