Senior Property Manager

Overview

At KFH we are looking for a Senior Property Manager to join our Lettings Management team in Wimbledon.

Who are we? At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

As a Senior Property Manager
, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department.

This role offers an OTE of £36,000 pa
.

• Handling first level complaints and resolving them without escalation.
• Managing property performance and reporting to your line manager.
• Overseeing safety inspections, maintenance requests, and contractor appointments.
• Conducting property visits and ensuring contractual obligations are met.
• Managing deposit returns, insurance claims, and legal compliance.
• Supporting colleagues and collaborating across departments to deliver excellent customer service.

• A proven track record in residential property management.
• Experience managing third-party contractors and resolving complaints.
• Strong communication skills, both written and verbal.
• IT literacy and familiarity with CRM systems.
• A client-focused mindset and a commitment to excellent service.
• ARLA qualification is desirable but not essential.

At Lomond, we believe in taking care of our people. That’s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

• Smart spending app with discounts at over 900 retailers and a wellbeing centre to help with activity, nutrition, financial wellbeing, and mental health.
• Employee Assistance Programme offering free counselling support sessions.
• Smart Tech Scheme for the latest gadgets and appliances.
• Cycle2
  
  Work Scheme to help reduce carbon footprint.
• Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• Competitive base pay plus incentivised commission and performance bonuses where applicable.
• Celebrations for length of service.
• Pension planning to secure retirement.
• Funding for professional qualifications to support your career development.
• Company socials and a culture that values teamwork and fun.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.