Business Support Officer

Position: Business Support Officer (Contract)
Income Maximisation Officer
Lambeth
Contract
£164.59 per day
Our client is seeking an experienced Income Maximisation Officer
Office based.
To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores, and converted laundry spaces, to minimise turnaround times and maximise income.
To maintain waiting lists for non-residential units.
To manage and monitor the parking enforcement contractor and the performance of the contractors and handy persons repairing garages, sheds, etc.
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs
Key Accountabilities
To process empty homes through the voids and lettings process including arranging and undertaking viewings with prospective tenants, conducting sign ups and diarising new tenant visits for Neighbourhood Housing Officers
To let non-residential units in line with process. This will include units such as sheds, allocated parking bays and cycle storage
Respond to correspondence, complaints, members’ enquiries, Freedom of Information and Subject Access Requests which are within the post holder’s responsibility and make suggestions for improving service delivery
Provide assistance, advice and information to residents on the full range of Income Maximisation services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met.
Update management information systems, waiting lists and databases with, for example, data relating to customer information and audits.
To liaise with Tenants & Residents Associations, residents, and other agencies to ensure resolution of problems that arise in relation to the parking issues and parking contracts managed by Housing Services.
To provide advice and information as required regarding tenancy issues and make necessary tenancy changes to the data base and provide timely and accurate monitoring reports.
To action to repossess non-residential assets where customers have failed to clear the debt or make repayment arrangements.
Coordinating property site attendance visits with external security contractors to allow Surveyor and Contractor access.
Ensure compliance with housing policies, regulations, and legal requirements
-Collating compliance documents for a prompt tenancy sign up.
Performance Management
Contribute to the successful delivery of all KPIs within the Housing Management Officer remit
Be aware of Lambeth Council’s overall aims of objectives
Policies and procedures
Adhere to policies and procedures
Finances and budgets
To be mindful of the financial context within which we work and to contribute to the provision of a cost-effective service
General
To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross-organisational groups and task teams.
To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others;
Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
To make a contribution, appropriate to the post for tackling racism and promoting good race, ethnic and community relations
To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service
Office-based with regular property visits and inspections.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer