Assistant Manager

Watch House is a group of specialty coffee Houses located in iconic neighbourhoods across London, Bath and New York. We are dedicated to elevating the coffee experience through our "Modern Coffee" philosophy. From our award-winning brews to our unmatched hospitality, we’re proud to have been named Europe's Best Coffee Shop Chain at the 2024 European Coffee & Hospitality Awards.

Now, we’re entering an exciting new chapter—with stunning new locations launching soon at Battersea Power Station, Millennium Bridge, and Clapham. This is your moment to be part of something special.

We’re Looking for Leaders.

As House Manager, you’ll be the embodiment of Watch House—championing our core values, upholding brand standards, and leading your team with passion and purpose. You’ll ensure operational excellence, deliver outstanding financial results, and foster a culture where both your team and guests thrive.

We’ll equip you with the tools, training, and support to succeed—what you bring is leadership, energy, and a love for specialty coffee. At Watch House, we offer more than a role—we offer the chance to grow, inspire, and be at the forefront of London’s coffee culture.

• Motivate and empower your team to consistently perform at their best, fostering a collaborative and passionate work environment.
• Take ownership of your House’s financials, focusing on KPIs, and continuously seeking ways to increase revenue and drive efficiency.
• Oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest, every day, knowing that hospitality is what sets Watch House apart.
• Ensure smooth opening and closing procedures, proactively manage issues, and maintain a wellli>
• Actively mentor and develop your team, ensuring opportunities for growth and development within Watch House.
• Manage and maintain all compliance in your House, from daily due diligence to EHO inspections.
• Uphold and instill the highest standards of cleanliness, quality, and service across the House.
• Create a vibrant, sociable, and exciting workplace that employees are proud to be a part of.
• Address challenges with a proactive and solutions-oriented mindset, ensuring a seamless customer experience.
• Work closely with senior management to align your House with Watch House’s vision and goals.

• Live and breathe the Watch House Core Values of Passion, Empathy, Diligence and Can Do.
• Always maintain a high level of personal hygiene and appearance.
• A hands-on leader who motivates and supports their team to achieve operational and personal excellence.
• Comprehensive understanding of Food Hygiene and Health & Safety standards.
• Strong understanding of financial metrics and the ability to drive a profitable and high-performing site.
• Skilled in managing both front-of-house and back-of-house operations in a high-volume environment.
• Passionate about creating outstanding customer experiences with attention to detail and quality.
• Thrive in a fast-paced environment, adjusting as needed to meet evolving business needs.
• Committed to mentoring and developing your team members to help them grow and succeed.
• Unwavering focus on cleanliness, organization, and maintaining impeccable service levels.
• Quick thinker who can address and resolve issues efficiently and effectively.
• Confident in making decisions, taking ownership, and leading your House independently.

• Beautiful designed Houses, working on industry leading equipment and fellow hospitality professionals.
• Contracted hours every week to give you stability and the ability to plan your personal life.
• Access to the House Manager bonus scheme (up to £8,000 per year)
• Free Watch House made drinks (even on your days off!).
• On and off shift training when you join the team to ensure you are set for success.
• Access to SCA training.
• 250g of free coffee each month.
• Access to the Cycle to work scheme.
• A day off shift induction within your first two weeks of joining Watch House.
• Genuine opportunities for career growth within Watch House as we continue to grow.
• Free lunch on every shift.
• A social budget for each location to have fun with your team outside of work.
• An invite to the annual…