Manager, Resource Planning & Ops Strategy- Airport Dimensions Airport Dimensions · Dallas

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities:
Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include:
Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, Easy Jet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

A new addition to the team, the Manager of Resource Planning & Ops Strategy will provide vital support to the broader operational team, helping ensure the smooth execution of day‑to‑day activities that enhance the lounge operation and guest experience. This role will have a primary focus on developing, testing, implementing and budgeting a standardized labor model within Airport Dimensions’ proprietary and strategic partner business units.

This role will support ongoing labor initiatives such as zero‑base and ongoing budget building initiatives, overseeing proper labor dollar allocation, job description and functionality, and initiatives and staffing requirements within unionization efforts.

Additionally, the Resource Planning & Ops Strategy Manager will focus on supporting the efficient operation of lounge services across teams, managing existing vendor relationships and assisting with the coordination of operational resources and needs. This role will support new initiatives and business‑as‑usual functions such as lounge‑related communications, hours of operation changes, updates to Standard Operating Procedures, budget communication, and support operational requirements and compliance.

In addition, this position will foster strong cross‑departmental communication within Airport Dimensions and its strategic partners with initiatives like net‑new lounge staffing modelling, staffing impacts related to new lounge initiatives, and overall staffing performance analytics. By assisting to streamline processes and align efforts between teams, the Resource Planning & Ops Strategy Manager will contribute directly to the overall guest experience and financial performance of Airport Dimensions and its partnerships.

A successful candidate for the Manager, Resource Planning & Ops Strategy will be self‑motivated with a healthy curiosity for the business and ways to improve existing and new processes. Tackling existing challenges and inefficiencies this role will contribute ideas and initiatives to decrease inefficiencies and maximize overall lounge performance within staffing levels and deployment strategies. Flexibility in priority management and day‑to‑day tasks will be required, as well as consistent “can‑do” approach to new business or challenges.

• Strategic lead for development, testing, and implementation of standardized labor models, ensuring…