Assistant General Manager - Market Union Square

Title:

Assistant General Manager

Location:

Time Out Market, Union Square Department:
Operations Reporting to:
General Manager

Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof, showcasing the best chefs, restaurants, bars, and cultural experiences.

We are seeking a dynamic and experienced assistant general manager to join our leadership team and support the daily operations of our large‑scale food and beverage market. The AGM is an integral part of the senior leadership team and will work closely with the general manager to ensure excellence in guest experience, team performance, financial results, and operational efficiency. This role requires a hands‑on leader with strong business acumen, a customer‑first mindset, and the ability to thrive in a fast‑paced, high‑volume environment.

• Lead and motivate diverse teams (front‑of‑house, back‑of‑house, support staff) and manage performance while retaining talent in a high‑turnover industry.
• Conflict resolution and team‑building skills.
• Deep understanding of F&B operations, including service standards, kitchen workflows, supply chain, and compliance.
• Strong eye for detail while balancing big‑picture efficiency and guest experience.
• Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations.
• Monitor labor, food, and beverage costs while implementing strategies to maximize profitability.
• Strong knowledge of P&L management, budgeting, forecasting, and cost control.
• Analyze sales trends, labor costs, food costs, and margins to drive profitability.
• Demonstrate success in managing budgets, increasing revenue, and reducing costs.
• Familiarity with restaurant management systems, POS data, and financial reporting.
• Collaborate with the GM on sales‑building initiatives, marketing promotions, and community engagement.
• Focus on succession management, training, and development of all market employees.
• Delegate responsibility to the management team as needed and enforce existing policies consistently.
• Oversee and participate in hiring, training, supervision, and management.
• Oversee the weekly schedule for both TOM staff and contracted staff to meet or exceed budgeted goals.
• Oversee payroll for the hourly and management staff, conduct pre‑shift meetings, and assist team members with inquiries.
• Partner with the general manager to develop and implement operating standards, policies, and procedures for the management team.
• Assign and instruct employees and managers in the details of their work; observe performance and encourage improvement where necessary.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other employees.
• Ensure every guest receives exceptional service in line with brand standards.
• Address and resolve customer concerns with professionalism and care.
• Lead initiatives that enhance guest loyalty and satisfaction.
• Interact with all department personnel, restaurant staff, and vendor staff as needed.
• Ensure inventory levels are maintained for proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations with purchasing and finance teams.
• Ensure staff are adequately dressed, groomed, and not sick before work.
• Develop and implement cost‑saving and profit‑enhancing measures.
• Maintain positive professional relations with vendors, managing vendor interactions on the property.
• Monitor guest satisfaction on all levels, including social media platforms.
• Ensure health, safety, and sanitation requirements comply with local laws and agencies.

• Support functions as determined by the general manager.
• Participate in the development of the annual budget for the entire restaurant; develop short and long‑term financial operating plans.
• Attend mandatory meetings including divisional meetings, executive meetings, and staff meetings.
• Participate in community events.
• Utilize traditional software programs such as Open Table, Microsoft…