Senior Operations Manager

COMPANY OVERVIEW

London Perfect was founded by Madelyn Byrne over 25 years ago, inspired by her family's years living in London and the belief that travelers could experience the city more fully by staying in a beautiful home rather than a hotel. From the beginning, her vision was to create vacation rentals with thoughtful amenities, elegant décor and the insider knowledge that makes a stay truly local.

The company was born from the Byrne sisters' love of travel. Growing up in a large U.S. Air Force family with frequent overseas moves, they learned early on how to embrace new cultures and make every place feel like home. Maddy first brought that vision to Paris, founding Paris Perfect, before expanding it to London with the creation of London Perfect.

Our properties are each hand-picked in the most charming neighborhoods, such as Kensington, Chelsea and Notting Hill, where guests can experience London living at its best. This inspired her sisters Lisa and Pat to start Italy Perfect, adding their own experience and love of Italian culture to the family business. Together they united their sister companies to create Vacation Perfect, built on a lifelong passion for travel and hospitality and now offering guests the chance to experience three of Europe's most beautiful destinations.

We're looking for a dynamic Senior Operations Manager to take full ownership of our London vacation rental portfolio. This is a hands-on leadership role where you'll drive operational excellence across multiple properties while building and energizing high-performing teams. You'll be the driving force behind day-to-day operations, tackling challenges head-on, influencing stakeholders at every level, and creating systems that deliver exceptional guest experiences.

If you thrive in fast-paced environments, love taking initiative, and are motivated by results and relationships, this role offers the perfect platform to make a real impact in a growing hospitality business. This role has potential to grow into a Director opportunity.

• Oversee and manage daily operations across a portfolio of vacation rental properties in London
• Ensure properties consistently meet quality, cleanliness, and presentation standards
• Act as a primary escalation point for operational issues and hands-on problem solving

• Lead, schedule, and manage performance of housekeeping, maintenance, and operational teams
• Coordinate contractors and external service providers to ensure timely, high-quality service delivery
• Serve as a key point of contact for guests, property owners, and on-the-ground teams

• Develop, implement, and continuously improve operational processes to enhance efficiency and guest experience
• Ensure compliance with health & safety regulations, local requirements, and internal company policies

• Monitor operational budgets, control costs, and identify opportunities for optimization
• Track and report on KPIs including occupancy, turnaround times, guest satisfaction, and overall operational performance

• Liaise closely with senior leadership on performance, issues, and operational improvements
• Support portfolio growth initiatives, new property onboarding, and operational scaling

• 3+ years proven experience in operations management, within vacation rentals, hospitality, or property management
• Strong leadership and people-management skills
• Excellent communication skills with the ability to engage effectively at all levels
  , including guests, property owners, contractors, workmen, and housekeeping teams
• Highly organized with strong problem-solving and time-management abilities
• Experience managing multiple properties and coordinating diverse teams
• Comfortable working in a fast-paced, guest-facing environment
• Solid understanding of UK health & safety and operational best practices

Annual Salary: €65,000-€80,000

Bonus Compensation reviewed annually. Annual bonus based on individual and company performance.

• Employment benefits will be provided in line with UK statutory requirements.