Facilities Manager; Workplace

Position: Facilities Manager (Workplace Experience) (Permanent)
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Facilities Manager for one of our clients in the technology sector to join the team, focusing on a significant HQ Trophy Asset in the Centre of London. The successful candidate will be responsible for the day-to-day operational delivery of all FM services, ensuring the environment reflects our innovative culture and provides a world-class experience for all employees and visitors.

The role will ensure the operational proficiency in managing the site, delivering a full range of FM services: soft and hard services, minor assignments, optional services, energy & sustainability and small projects.

We are seeking an experienced and dynamic Facilities Manager to execute the day-to-day Workplace Experience strategy and operations for our prestigious, large-scale London Headquarters. This role is pivotal in ensuring our clients' prestigious and world renowned environment provides a world-class, 5-star experience for all.

The ideal candidate will bring strong experience in creating and supporting five-star, luxury service environments, specifically drawing from the hospitality sector, such as high-end hotels or globally recognised venues. This role demands a proactive, detail-oriented leader who can merge high-level service standards with corporate operational efficiency to create a truly exceptional workplace.

Key Accountabilities

● 5-Star Workplace Experience Execution

● Implement the comprehensive Workplace Experience strategy, leveraging best practices from the luxury 5-star hotel industry to ensure all touchpoints exceed expectations.

● Lead and inspire the on-site facilities team to consistently deliver service levels comparable to a leading luxury hotel.

● Monitor and report on key performance indicators (KPIs) focused on employee satisfaction, service quality, and operational efficiency.

● Execute bespoke service protocols for VIP guests, executives, and internal events, ensuring flawless delivery every time.

● Support the operational team in the launch and mobilisation of a trophy asset.

● Deployment of Workplace Experience training
Operational Excellence

● Oversee all aspects of facility management operations on site, including mail services, soft services, and cleaning services, ensuring operational effectiveness and compliance.

● Manage the site operational budget and control site-level costs, driving efficiencies without compromising the quality of the workplace experience.

● Oversee and Manage the Front of House operations creating an authentic and service centred culture.

● Work alongside your Facilities Manager peer leading on overall FM delivery and contractual requirements

● Manage vendor and supply partner relationships for the site, ensuring all external service providers adhere to the highest standards of quality and service professionalism.

● Implement a continuous improvement program for the site, soliciting feedback and using data to refine service offerings and improve the physical environment.

● Management of multiple buildings and spaces
Stakeholder Management and Communication

● Serve as a key point of contact for internal stakeholders regarding physical environment and workplace experience.

● Collaborate with People Teams, IT, and other internal departments/Service Pillars to ensure the workplace supports business objectives and employee well-being initiatives.

● Effectively communicate service performance, updates, and operational metrics to stakeholders through regular reports.

● Create a customer responsive culture providing solutions.

● Ensure customer satisfaction is maintained at the highest level by providing a high quality and proactive service.

● Support the achievement of account savings glidepath and strategic development plan.

● Provide best practices along with an effective and efficient service in response to changing customer needs.

Commercial Acumen

● Support the financial planning and cost controls for the on-site operations.

● Ensure the planning arrangements are in line with forecast/s and profit targets for the site.

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